Service and Operations Coordinator - Manchester, United Kingdom - NewFlex
Description
Role:
Service and Operations Coordinator
Location:
Exchange Quay - Salford Quays
Hours: 40 hours between 8:30am and 5.30pm (Monday to Friday)
Reporting to:
General
Manager
Who are we?
Serendipity Labs is a brand that is well established in North America and prides itself on creating a business environment that is an extension of the corporate workplace.
Serendipity Labs is now expanding its network of locations into the UK, operated under franchise by NewFlex Limited, and we are looking for the best talent to join our team.
This is a fast-moving industry that requires passionate, engaging, high energy individuals that stand out in a crowd and that our members will enjoy interacting with every day.
What are our values?
Our values shape our culture and guide us how we go about our daily business to support our purpose and ambition.
Our values are Smart, Supportive, Prudent, Straightforward and Responsible. We expect all our employees to live our values in everything they do at work. Our values make us who we are.
What will you do?
As a Service and Operations Coordinator, you will create a memorable impression on the potential members, existing members, and visitors to Serendipity Labs, whether over the telephone or face to face.
Your engaging personality and love for great hospitality, will help you deliver an exceptionally high standard of personal customer service to our members and guests each day.
You are the team member that our members see every day and you love the chance to contribute to making their workday a little better.
As the backbone of our daily operations and event execution, a smart, professional appearance and friendly, courteous manner is an essential ingredient in being successful in this role, as is the ability to think ahead and anticipate people's needs.
We want someone exceptional who can deliver the following key responsibilities:
- Providing a professional welcome to visitors and users of the Lab at reception.
- Effectively handling phone and in person requests for assistance.
- Opening and closing the lab location so that it's ready for business and meeting our brand standards.
- Properly stocking and maintaining the appearance of the lab including reception, meeting rooms, Café, Member, and common areas.
- Light cleaning duties with strong attention to details and member needs.
- Assisting in delivering Meeting & Events booked into the lab, including setup, catering, and cleanup.
- Creating a community through contributions to member events and fostering ways to engage members inside and outside the lab.
- Generating interest in the lab by assisting with certain local marketing activities.
- Knowing the lab's members to ensure the best possible handling of requests, visitors, and service requirements.
- Updating, charging, and maintaining accurate member information in billing software.
- Being knowledgeable of all other lab locations and our products and services.
- Serving as backup to other similar positions at other Serendipity Lab locations nearby (if applicable)
Software
- Network Control Group (NCG)
- Salesforce, HVS, CPQ
- AdobeSign/Echosign
- OfficeRnD
- Member Online Portal & Mobile App
- Cloud Printing
- Office 365
Training & Development
Complete all mandatory training modules annually:
- Data Protection Awareness
- Healthy Working
- Fire Safety Plus
- Health & Safety Induction
- Whistleblowing
- Cyber Security
- Fraud Prevention
- Anti-Money Laundering
- Anti-Bribery
- Code of Conduct
- Unconscious Bias
Stakeholders
Clients
Prospects
Customers
Colleagues in all departments
Newable Group
Health & Safety
- To have an understanding and work to policies relating to statutory H&S obligations
Key skills/behaviours required for this role:
- Demonstrate a positive, pleasant, and professional demeanor with exceptional customer service skills
- Experience in delivering a high level of hospitality and handling customer service requests
- Strong organizational and communication skills; ability to prioritize workload and work efficiently with mínimal supervision
- A high attention to detail
- Keen to deliver great experiences
- Being a selfstarter but being open and willing to take direction
- Knowledge of Microsoft Office suite, including Word, Excel and Outlook
- Planning, managing, and executing events and meetings
- 1 year experience in a hospitality position would be an advantage
What will we offer you?
- £24,000 per annum
- 33 days Annual Leave (including Bank Holidays)
- Birthdays Off
- Volunteering Days
- Discounted Private Medical Insurance Cover
- Life Assurance
- Income Protection Insurance
- Payroll Giving
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