1st/2nd Line Support Engineer - London, United Kingdom - British Dental Association
Description
Job Title:1st/2nd Line Support Engineer
Location:
London - Hybrid
Salary:
£31,458 - £36,780 per annum (dependent on skills and experience)
Job Type:
Permanent/Full-time
We are the voice of dentists and dental students in the UK. We bring dentists together, support our members through advice and education, and represent their interests.
This is a challenging and dynamic period for dentistry and the BDA is recruiting a 1st/2ndLine Engineer to join our busy IT department.
About the role:
The main focus of the role is to ensure the provision of a high performance, fault tolerant business systems infrastructure to the BDA's users and members.
This role would involve managing and supporting BDA users (both on-site and home-based staff) to a 1st and 2nd line level in a timely fashion being accountable for issues that occur and being proactive in searching for potential problems.
The post-holderwill be required to maintain accurate Helpdesk logs while carrying out the work so that the team are kept up to date as well as support project work.
About you:
The postholder will require knowledge and experience of Microsoft Windows 10/Windows 11, Office 365 administration including SharePoint online and VPN/Connectivity platforms.
They will also have good oral and written communications skills to provide a strongcustomer focus and good time management skills.
Benefits include:
- Generous Pension Scheme
- Flexible working
- Health Cash Plan
- An Employee Assistance Programme
- Healthy Lifestyle Subsidy
- 25 days annual leave, 4 BDA Days over Christmas and New Year and 9 Bank holidays for 202 Note:_ The BDA is an equal opportunities employer and an Investor in People
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