Sales & Services Team Leader - Wolverhampton, United Kingdom - Tarmac

Tarmac
Tarmac
Verified Company
Wolverhampton, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Introduction:

At Tarmac, 'who you are' matters. We want to get to know you.

If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.


We are currently looking for an experienced
Sales & Service Team Leader to join and lead our friendly Blocks team based from Tarmac's i10 offices at Wolverhampton in the heart of the West Midlands.


Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it's important that our people come from a variety of different backgrounds, therefore prior technical experience isn't always necessary for success.


Role Responsibility:

In the role of
Sales & Service Team Leader you will be responsible for:

  • Day-to-Day supervisory management of the Sales and Service team
  • Communicating goals and deadlines, planning workloads/delegating tasks
  • Motivate, coach and develop the capabilities of the team
  • Effectively manage and drive performance against agreed KPIs set by the Sales & Service Manager
  • Provide excellent, best in class, customer service experience
  • To act as the first point of supervisory contact for all orders, telephone enquiries, queries and complaints that cannot be resolved by the Internal team
  • Supporting the overall sales plan and the commercial team to ensure that customer service is delivered from the first point of contact through to delivery
  • Previous supervisory or management experience essential
  • Proven track record in Customer Service and Commercial environments
  • Comfortable with challenge and accountability
  • Hybrid working management experience
  • Selfmotivated with excellent communication skills and resilience
  • Ability to negotiate, influence and empower the team and customers to deliver on set goals
  • High standard of Customer Service, instilling the same expectations in your team

Why Us:

We offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits.

Some of the range of benefits on offer to employees include:

  • Enhanced holiday entitlement
  • Contributory pension scheme
  • Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
  • Access to our Employee Assistance helpline for free and confidential advice.
  • Training and development opportunities
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