New Homes Quality Control Manager - Nottingham, United Kingdom - Howells Solutions

Howells Solutions
Howells Solutions
Verified Company
Nottingham, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

New Homes Quality Control Manager - Defects / Customer Care

Nottingham

New Build Housing developer


Howells are currently recruiting for one of the country's most successful Housing Developers who are looking to recruit an organised and driven
Customer Liaison Manager for their
East Midlands office.

They are a multi awarded winning business with a reputation for providing fantastic training, development and progression.


This is an exciting opportunity for an individual who has a keen focus on face-to-face customer service and experience with a keen eye for problem solving, strong organisational skills and the ability to communicate at all levels.

As the Customer LiaisonManager, you will be the customers key point of contact from the moment they are introduced to their home onwards, managing the customer relationship, ensuring quick and effective resolutions to defects in order to meet and exceed their expectations.


Customer Liaison Manager Key Duties:


  • To carry out quality control inspections of multiple new homes across dedicated sites within the region in accordance with the main purpose of the role
  • To carry out Customer Care Introduction calls
  • Visit and liaise with customers and site teams to ensure completion of agreed defects, and identifying recurring defects and material issues and feedback to line manager to include proposed solutions
  • To record the results of these inspections and report back to stakeholders on outcomes
  • Attending & chairing (as required) weekly sales and construction meetings
  • Regular site visits to carry out spot checks of the properties in build to inspect the quality of construction, to review build progress and to maintain good working relationships
  • Attending NHBC Claim Investigations meetings as and when required
  • Develop constructive relationships with site teams, sales teams, contractors and internal departments and ensure all communication is updated onto the CRM system
  • Manage own diary to ensure all properties are inspected in line with predicted completion dates

Customer Liaison Manager Salary and Benefits:

You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success.

This is a full time, permanent role for which you will receive a competitive salary andbonus scheme as well as role dependant additional benefits.

**Applications
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