Trainee/complaints Resolution Officer - Leeds, United Kingdom - EGRecruiting

EGRecruiting
EGRecruiting
Verified Company
Leeds, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Location:
UK Remote (if experienced) / Hybrid - Leeds


Salary:
£30,000 to £35,000

  • Regulated complaints or compliance experience in retail financial services, in an IFA or Network environment, or client file reviewing / paraplanning or similar
  • Ideally, will have awareness of FCA Dispute Resolution processes and FOS guidelines
  • Experience of the complete complaint life cycle
  • Knowledge of the different regulatory products
  • Above average effective communication skills both oral and written
  • Investigative/enquiring approach
  • Ability to manage own time to meet targets and deadlines and to be able to work with internal departments

Benefits:


  • 35 hour week
  • Annual performancerelated bonus and salary review
  • Pension 5%, increasing to 7.5%
  • 25 days holiday, rising to 28 (plus stats and option to buy/sell 5 days)
  • Income protection


  • DIS x

  • A huge range of additional flexibenefits and staff discounts
  • Study support

Role:

Have you previously worked in either regulated Complaints, Compliance, as a Paraplanner or Adviser and are looking to utilise your skills in a new role, perhaps in a different direction?

We have a superb opportunity for a Complaints Resolution Officer to work within a high-profile, award-winning business.

Depending on experience, this great opportunity can either be remote, if you have previous regulated complaints experience, or hybrid, working 4 days from home and 1 in the office.

You'll receive full training to bring you up to speed and with offices just outside of Leeds, there's great transport links (bus and rail) too.


As a Complaints Resolution Officer, you'll investigate and resolve complaints, support fair customer outcomes and remediation activity, in line with the Company's core values and standards whilst adhering to FCA regulations, to achieve both qualitative and quantitative targets.


Responsibilities within the role include:

  • Conduct investigations into complaints made using FCA Disp and FOS guidelines to make an appropriate decision via a Final Decision Letter
  • Provide feedback to management in the form of Root Cause Analysis with recommendations in a timely fashion and provide relevant MI
  • Compile evidence to demonstrate and confirm the particulars of the case
  • Pay redress to clients in keeping with FCA rulings
  • Engage with 3rd parties, where the redress methodology is outsourced
  • Assist FOS with complaints referred to FOS
  • Complete the complaint resolution cycle in accordance with DISP regulatory requirements and company policy
  • Communicate and provide information by relevant methods internally and externally
  • Maintain company records and systems accurately and in a timely manner

Qualifications:


  • QCF Level 4 Diploma in Financial Planning
Know someone who the above job would be a perfect fit for?

REFER receive £250 when they start in their new role


Job Types:
Full-time, Permanent


Salary:
£30,000.00-£35,000.00 per year


Benefits:


  • Flexitime
  • Work from home

Schedule:

  • Flexitime
  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Work Location:
One location


Reference ID:
EGR/10782

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