Library and Information Adviser - Royal Tunbridge Wells, United Kingdom - Canterbury Christ Church University

Canterbury Christ Church University

Verified Company

Royal Tunbridge Wells, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job details

Salary
£22,681 to £24,248 per annum

Contractual hours
18.5

Basis
Part time

Job category/type
Administration

Date posted
23/02/2024

Job reference
REQ04815

Attachments
- attachment

REQ04815 Library and Information Adviser Job Description.pdfJob description

Background

This is an exciting opportunity to join the User Experience Team within the Library and Learning Resources Department as a Library and Information Adviser in the Salomons Library (Royal Tunbridge Wells)
The Salomons Library moved to its current home in Lucy Fildes House in 2017. It supports the university's Institute for Applied Psychology, providing a wide range of facilities, mixing physical resources with learning spaces to support a variety of study needs.
The User Experience Team is responsible for frontline and circulation service delivery, including service desks, managing the study environment, leading the development of promotional and marketing activities, supporting and leading student engagement initiatives and student orientation programmes. The team also deliver a number of support services including inter library loans, scan and deliver suggest an ebook, acquisitions, billing and scanning services for academics.

Who are YOU
looking for?

We are looking to recruit a part time (18.5 hours per week) permanent post. You will be expected to work outside of these shifts on occasion to support activities of the Department. Occasional travel to the Canterbury campus will be required for staff development.
Reporting to the User Experience Team Coordinator you will play a key role in providing high quality customer service and support for students, staff and members of the public. On a daily basis you will give advice, in person and via our communication channels, in the use of all facilities and service. You will need to have excellent interpersonal and communication skills coupled with welldeveloped problemsolving skills.
You will ensure that the stock is maintained to a high standard and be involved in shelving, stock disposal and support stock projects.
In this post, you will contribute to library orientations, assist with library communications, help develop marketing and awareness campaigns and contribute to the maintenance and content creation for library websites.
You will have excellent customer service skills and an enthusiasm for library services. You will have experience of working in a library, information environment or customer focused environment, providing a direct customer support service and carrying out library tasks in a professional capacity. You will be an effective team player and be adaptable to meet service demands.
In your covering letter you must be able to evidence that you meet all the essential criteria with examples of how you have met the required skills and evidence of the desirable requirements would also be advantageous.

How will you work?

This role is typically campus based due to the need to provide in person service support.

Additional Information

Canterbury Christ Church University truly welcomes fresh perspectives and new voices. We want you to bring the real you to work, so we are committed to building a genuinely inclusive working environment where everyone is welcomed and where everyone can have a true sense of belonging. Our spirit of community will help us to eliminate discrimination and will enable us all to thrive in a culture that is underpinned by fairness and justice. We therefore seek people to join us who will proactively support and shape this aim and contribute in their own unique way. If this is you, then we are waiting to hear from you.

- #yourCCCU_

The Salomons Institute for Applied Psychology is located in Meadow Road, Royal Tunbridge Wells. The historic spa town lies in the heart of the beautiful High Weald Area of Outstanding Natural Beauty. The Institute is located near the Royal Victoria Place shopping centre at the end of the high street which is filled with independent shops, busy cafés and restaurants. The Institute is easily accessible via public transport with a bus stop outside the main entrance and situated within a tenminute walk of Tunbridge Wells train station.
Our staff enjoy competitive salaries and a great working environment with a number of benefits ranging from the occupational pension scheme to use of the University's facilities.
We offer generous holiday entitlements plus eight bank and public holidays, as well as discretionary days over the Christmas period.

How to apply

Interviews are to be held:
To be confirmed shortly after closing

The selection process will include an interview, shelving test and an inbox exercise.
If you require further information regarding the post please feel free to contact:

Julie Rees - User Experience Manager.

Telephone:

- (Quoting reference number REQ04815)