Inbound Customer Service Agent - Sheffield, United Kingdom - Unity Connect (Malaberg)
Unity Connect (Malaberg)
Sheffield, United Kingdom
Verified Company
3 weeks ago
Description
Inbound Customer Service Agent:
Position Overview:
Responsibilities:
- Issue Resolution: Effectively troubleshoot and resolve customer issues, complaints, and escalations with a focus on firstcontact resolution.
- Returns and Exchanges: Process customer returns and exchanges, ensuring a seamless and hasslefree experience for customers while adhering to company policies and procedures.
- Product Knowledge: Develop a comprehensive understanding of our products and services to provide accurate and helpful information to customers.
- Problem-Solving: Demonstrate strong problemsolving skills by actively listening to customers, identifying their needs, and finding appropriate solutions.
- Customer Retention: Strive to build and maintain strong customer relationships by providing personalised and empathetic support, fostering customer loyalty, and addressing their concerns.
- Above and Beyond: Go the extra mile to exceed customer expectations by providing exceptional service, anticipating needs, and proactively offering assistance or recommendations.
- Documentation and Reporting: Accurately record customer interactions, issues, and resolutions in the customer relationship management (CRM) system, ensuring comprehensive documentation for future reference.
- Collaboration: Collaborate with crossfunctional teams such as Sales, Operations, and Technical Support to ensure a seamless customer experience and resolve complex customer issues.
- Continuous Improvement: Actively participate in training sessions and workshops to enhance product knowledge, customer service skills, and stay updated with company policies and industry trends.
Qualifications:
Proven experience in a customer service or support role, preferably in a call centre or similar environment.
Excellent communication skills, both verbal and written, with the ability to convey information clearly, concisely, and professionally.
Strong problem-solving abilities, with a customer-centric mindset and a keen attention to detail.
Ability to work independently and as part of a team, managing multiple tasks simultaneously while maintaining a high level of accuracy and productivity.
Empathy and patience to handle difficult customer situations with professionalism and a positive attitude.
Adaptability and flexibility to work in a fast-paced, dynamic environment with shifting priorities and evolving processes.
Strong organisational and time management skills to meet deadlines and handle a high volume of customer inquiries.
Willingness to go above and beyond to deliver exceptional customer experiences.
If you are passionate about providing outstanding customer service and thrive in a customer-centric role, we would love to hear from you.
Join our team as a Customer Champion and make a difference in our customers' lives while contributing to the success of our organisation.
Key Attributes:
- Excellent communication skills, both verbal and written.
- Empathy and the ability to understand and connect with customers.
- Problemsolving skills to address customer issues effectively.
- Patience and the ability to handle difficult customer situations calmly.
- Adaptability and flexibility to navigate changing customer needs and demands.
- Strong attention to detail to ensure accurate and precise customer interactions.
- Proactive and resourceful, taking the initiative to go above and beyond for customers.
- Strong organisational and time management skills to handle multiple tasks and prioritise effectively.
- Team player mentality, collaborating with colleagues to provide seamless customer experiences.
- A positive attitude and a genuine passion for delivering exceptional customer service.
Salary:
£25,750.00 per year
Benefits:
- Company events
- Company pension
Schedule:
- Day shift
Supplemental pay types:
- Bonus scheme
Work authorisation:
- United Kingdom (required)
Work Location:
In person
Reference ID:
Customer Service Agent