Service Designer - Edinburgh, United Kingdom - Kin + Carta Europe

Kin + Carta Europe

Verified Company

Edinburgh, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Freelance

Description

About Kin + Carta:

At Kin + Carta we believe growth is built, not theorised. We're makers, builders and creators.

We come to work every day to build experiences that customers will love and technologies that businesses will thrive on.

Our approach is simple:

Accelerate idea-to-value by striking the ideal balance of human-centred design, Agile engineering and the realities of affecting change at scale.

Combining product development, service design and cloud modernisation, we take a hands-on approach to transforming our clients' businesses.

We're headquartered in London and have offices around the UK and in Chicago, New York, Sofia, Amsterdam and Buenos Aires.

Our ambition is to create a diverse, nurturing environment that allows every member of our team to express themselves through the creative work that they do.

About our Design team:

As part of the team you'll be working on products and services for some of the world's most influential companies.

Our designers, from UX Researchers, Service Designers through to Product Designers and Creatives work in dedicated project teams. Anyone who has worked at a startup or in a product company will feel right at home.

We are involved from planning through to execution, and being an advocate for the user at every step of the way.

You'll help the project team to make informed design decisions, placing the needs of the user at the centre of every piece of work whilst balancing the needs of the business.

About you:

You're a great communicator and storyteller.
You enjoy working in a collaborative team.
You respond well to change and thrive in an innovative and ambiguous environment.
You're passionate about your craft and you're eager to help clients and their organisations achieve their ambitions.
You likely come from a UX strategy background.

About the role:

Designers at Kin + Carta are:

Collaborative and ego-free, able to give and receive feedback to and from all team members regardless of role or level.
Designing, prototyping and building products and services used by people every day.
Confident using modern design tools, such as Figma, Google Workplace, Miro, Adobe Cloud and a variety of prototyping tools or happy to learn and adapt.
Clientfacing, taking an active role in the presentation of the team's latest design work.
Inquisitive and eager to continuously improve and learn.
Enthusiastic about agile methodologies, and software development practices.

As a Service Designer at Kin + Carta you:

Break down complex problems into structured components and visualise them clearly
Plan and execute system mapping, customer journeys, scenarios and service specifications
Lead the design and implementation of services, including the orchestration of a variety of different physical and digital touch points
Contribute to research activities, and lead research efforts when needed
Zoom out, to view experiences holistically
Lead requirements gathering and prioritisation sessions with senior/Csuite stakeholders
Define and create value propositions
Plan, design and facilitate workshops and always follow up with synthesising and communicating the outputs of the workshops
Create service experience concepts and prototypes
Clearly storyboard service experiences
Create and guide others in producing service design deliverables, such as user archetypes, jobs to be done, service blueprints and other experience maps, KPI/KEI models, roadmaps, among others
Manage client relationships
You'll be a team player, happy to get stuck into a collaborative environment with a product designer when it comes to testing and validating concepts towards the end of the project
You'll come from a solid UX strategy background
Enhance clients' understanding of service design, design thinking, and humancentred design approaches

interested in the activities you go through as you research, test and present your thinking and conclusions. For example; use of data, user and stakeholder interviews, workshops, sketches, concepts, flows, experience maps, prototypes etc. 'Finished' visual designs are not the focus here. All supplied examples will be handled in complete confidence.

Kin + Carta believes in creating a culture where diversity, regardless of its form, is just a part of who we are.

We empower every individual to share what matters to them, subsequently creating a culture where every person, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status, is treated as a valued member of Kin + Carta