Customer Operations Agent - London / Gatwick Airport, United Kingdom - Menzies Aviation

Menzies Aviation

Verified Company

London / Gatwick Airport, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview
People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 200 locations in over 37 countries, across six continents.

But at the heart of our business is our people.

If you are seeking a role with opportunities to learn and develop, this could be the beginning of an exciting journey.

This role delivers high performance standards around all aspects of Customer Services and customer processing, meeting the requirements of our Airlines and maintaining health and safety and overall good working practices in accordance to company policies and procedures at all times.

Provide exceptional Customer Service as per the Menzies and Airline specific standards to ensure customer satisfaction at every step of their journey
Check customers' travel documentation together with relevant identification to ensure compliance with governing bodies
Process Customers and baggage using automated or manual systems, follow airline specific policies including airline requirements surrounding excess baggage and individual customer programmes
Board customers onto flights whist complying to safety and security procedures
Marshall customers onto and off aircraft in a safe, secure and efficient manner
Operate all equipment and systems in a safe, secure and efficient manner at all times
Follow procedures for passengers with regards to the acceptance of Dangerous Goods
Where required allocate seating to Customers
Issue boarding cards and baggage receipts
Make customer announcements in accordance with the specific airline requirements
Report any faults or irregularities with equipment, facilities, systems or processes to the appropriate management
Deal with disruption and irregularities with confidence and composure.

Qualifications and Experience

Well organised with meticulous attention to detail and accuracy, able to work on their own initiative to specific deadlines, have the ability to recognise and deal with challenges promptly and efficiently.
Ability to work within a pressured environment.
Must be flexible to adapt to changing demands/circumstances.
Team player with strong interpersonal skills.
Ability to influence, motivate, negotiate and communicate effectively at all levels.

Diversity

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.

Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.