Content and Data Analytics Coordinator - Newcastle upon Tyne, United Kingdom - Newcastle University

Newcastle University
Newcastle University
Verified Company
Newcastle upon Tyne, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Salary:
£29,605 to £30,487 with progression to £32,982 per annum

Newcastle University is a great place to work, with excellent benefits.

We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.


Closing Date: 20 March 2024

The Role

This post presents an excellent opportunity for a talented individual to join the Library's Content and Discovery team.

The post holder will play an important role in the processes around acquiring the information resources needed to support University education and research.

They will ensure that resources in all formats (including print and electronic) are sourced, maintained and made discoverable in the most effective way.

They will also contribute to the Library's objective to improve strategic data collection and reporting.

The post is full-time (37 hours per week) Monday to Friday and is suitable for blended working.

Key Accountabilities

Supporting the Head of Content and Discovery in identifying and retrieving trusted data to support Library purchasing, renewal, access and stock retention decisions

Assisting in designing and producing regular management information reports


With the Partnership, Licensing and Management Information Librarian, ensuring that data is presented in a format that allows it to be easily interpreted and exploited to help inform accurate decision making.

This includes oversight of the relevant Library dashboards

Day-to-day management of queries coming to Content and Discovery from LibraryHelp, ensuring that a supportive, accurate and timely service is provided at all times

Supervising and supporting Content and Discovery staff in the delivery of services

Keeping Frequently Asked Questions relating to resource access queries up to date

Management of tasks associated with specialist purchasing workflows such as Evidence Based Acquisitions, the High Demand Texts service and etextbooks, including supervising the staff and workflows relating to this

Liaising with relevant staff across the service on reviewing workflows, testing and developments to ensure systems and processes used by Content and Discovery deliver a streamlined and innovative service

Supporting the Metadata Librarians in maintaining quality metadata in the Library catalogue to support resource discovery, ensuring international standards are maintained

Managing specific projects as directed by the Head of Content and Discovery

Any other duties, consistent with the post's grade, as requested by senior colleagues

The Person

Knowledge, Skills and Experience

Experience of managing and supervising staff

The ability to work effectively within a team

Excellent written and verbal communication skills, as well as the ability to engage colleagues at all levels and to respond sensitively to a range of views

Research skills, including the ability to analyse complex data, and an understanding of the role of management information in supporting decision making

Good IT skills, including proficiency in the use of Microsoft Office packages and web-based software, particularly creating and maintaining Excel reports

Experience of promoting a project, policy or service using a range of media

Experience of successfully promoting and maintaining best practice

The ability to communicate within relevant internal and external networks across a wide range of partnerships

Excellent organisational and time management skills; ability to manage own workload, recognise priorities, and work to deadlines whilst maintaining a high degree of accuracy

Proven track record of developing and reviewing policies and procedures

Demonstrable problem-solving skills

Attributes and Behaviour


Communicating:
uses clear, concise and accurate communication, tailoring the approach accordingly and encourages a two-way communication process


Communicating:
works collaboratively with others, plays a positive role in teams and establishes and grows relationships across the organisation where different skills, expertise and opinions are valued


Influencing:
develops plans and strategies for influencing and persuading stakeholders


Influencing:
explains the benefits of own proposal (not just the features).


Understanding Others:
understands colleagues, students and other stakeholders.


Planning and Organising:
ensures that others know how process and systems work


Planning and Organising:
manages time and resources by prioritising and organising effectively


Team Working:
Operates effectively in a number of different teams and groups


Team Working:
Ability to build positive working relationships and deal effectively with stakeholders at all levels


Embracing Change:
recognises the need for change and is forward looking. Promotes the benefits of change to others and regularly comes up with new ideas. Has the willingness to adopt new ways of working and to make i
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