Heart of House Porter - London, United Kingdom - RAFFLES
Description
Company Description
Raffles London at The OWO on London's Whitehall, unites the allure and heritage of Raffles with one of the world's most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.
This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences.
Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco.
The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.
Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.
- At Raffles, you arrive as a guest, leave as a friend and return as family._An exceptional opportunity presents itself for a
Heart of House Porter to join the
Food & Beverage Department at Raffles London at the OWO.
Reporting into
Heart of House Manager, you will be responsible for providing the appropriate support to the various Food & Beverage outlets and front of office.
Heart of House Porter, your responsibility's will include:
- Maintaining of crockery, glassware, cutlery
- Maintaining stock of all items that relate to BOH.
- Understanding of the business needs
- Organising the BOH stores to an acceptable standard
- Managing of waste disposal and recycling
- Organising and cleaning of the loading bay
- Organising of deliveries and distributing them to the appropriate place.
Who are we looking for?
- A proven track record and ability to provide high levels of service under pressure
- Exceptional communication and customer service skills, both written and spoken
- An understanding and willingness to contribute to a 24h operational schedule when required.
- Good etiquette and presentation
- Good understanding of working in a department that provides assistance to multiple outlets
- Understanding of health and safety, food safety, and COSHH
Additional Information Why join our Raffles team?**Not only will you be joining one of the world's best hotels you will also receive great benefits including:
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
- Staff meals whist on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%
- Enhanced sick pay.
- Enhanced maternity, paternity and adoption pay.
- Life Assurance 1x salary
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Funfilled events, whether that's a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor's extensive brand portfolio.
What are the Raffles Values?
Be You:
Be creative, innovative, and enthusiastic, showing your personality and flair.
Be Kind:
Demonstrates humility and generosity through emotional connection with colleagues and guests.
Be Happy:
Consistently uplifting colleagues and guests through a joyful connection and positive personality.
Be Confident:
Openly shares knowledge and skills with other colleagues to achieve excellence.
Have Your Purpose:
Demonstrating care and responsibility within your role, to make a tangible impact on the business.
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