Hotel Receptionist - Helston, United Kingdom - Mullion Cove Hotel & Spa

Mullion Cove Hotel & Spa

Verified Company

Helston, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Receptionist

Reporting to:
Head Receptionist / General Manager

Location:
Mullion Cove Hotel

Department:
Reception

Overview

To ensure all guests are greeted with genuine warmth to the hotel, to work in an efficient manner to maximise sales, ensure all guests are aware of Hotel and locality.

Shifts will include evenings and weekends.

Main Responsibilities

To welcome guests to the Hotel with a professional and friendly manner.
To inform and up sell the products and services that are available to the guest during their visit.
To carry out the duties of the Early and Late shifts as per shift procedure
To deal with any requests in an efficient and courteous manner.
To ensure guests are presented with their accounts and any queries are dealt with promptly and professionally.
To control and be aware of the room status to ensure maximum room sales on a daily, weekly and monthly basis
Ensure all financial procedures are adhered to and shift balances at the end of shift
To ensure that security is maintained with respect to Money, Keys, Guest and Hotel property
To answer the switchboard and deal with all incoming calls in the correct manner, both internally and externally.
To be knowledgeable of the hotels reservation system, ensuring all bookings are entered correctly with correspondence kept up to date.
Liaise with all departments as and when required to ensure efficiency throughout the hotel is promoted.
Ensure brochure displays are kept up to date and the correct information is displayed.
Carry out any other relevant duties as requested by the Hotel Management
To accurately record working hours
To be proactive in self development
To promote the image of the Mullion Cove Hotel & Spa
To show alertness, vigilance and attention to detail of all work.
Comply with all Company Policies and legal requirements with special reference to Health and Safety

Benefits:

Profit sharing/share options

Job Types:
Part Time, Permanent

Salary:
£ per hour

Job Type:
Part-time

Part-time hours: 16 per week

Salary:
£9.00-£9.50 per hour

Benefits: