Team Leader - Liverpool, United Kingdom - Ministry of Justice

Ministry of Justice
Ministry of Justice
Verified Company
Liverpool, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Team Leader - North West Warrant of Control Centre

£25,827 - £27,170

Liverpool:

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.


This is a general job description covering the likely scope of work of the post holder.**
About us


Are you interested in developing a career with a real purpose? We are looking for individuals who are committed to public service and to make a difference in people's lives to deliver justice.

If this sounds like you, please apply.


HM Courts and Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales.

Joining us is a chance to play a pivotal role in the smooth running of our courts, which give people and businesses access to potentially life-changing justice.

Not only will your work be of crucial importance for those who use our services, you'll be able to build a varied, challenging and rewarding career.


Overview
As a new organisation HMCTS is embarking on a period of significant change. Strong leadership is a critical element in this being successful.

Jobholders who have responsibility for managing staff will be required to provide clear direction and focus, visibly championing the changes which deliver greater efficiencies.

The HMCTS Delivery Directors expects managers in the organisation to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment, and by delivering results.


The key purpose of the role is to

  • Manage and plan the workload of a team which provides administrative support and excellent customer service to all stakeholders, judiciary and management.
  • Lead and manage a team of staff, ensuring that its members are organised, and fully skilled to meet their work objectives, using Lean TIBs, SOPs and other continuous improvement tools.
  • To assist in the delivery of performance against targets.

Key responsibilities

Operations

  • Lead the implementation of efficient and consistent administrative practices, procedures and standards, identifying and implementing solutions to identified problems.
  • Manage resources (including staff and facilities) to ensure excellent customer service to all stakeholders, judiciary and management.
  • Monitor key performance areas, analysing performance trends and making recommendations for improvement to the Delivery Manager.
  • Conduct ongoing reviews of procedures and work practices and manage the implementation of new initiatives and legislation.
  • To provide written and verbal advice to queries from staff and HMCTS users.
  • Contribute to the delivery of operational, performance and service standard targets.
  • Provide statistical data for the management team and judiciary.
  • Deal with any accommodation issues that arise and liaising with estates/ facilities and/or contractors as required.
  • Contribute to the business plan, with particular focus on the team's area of work.
  • Monitor and proactively report on HMCTS assurance programme and contribute to ongoing development.
  • Ensure the risk management system and standards are applied by all staff in line with HMCTS/MOJ policy.
  • Ensure Governance and Assurance around the safe and secure receipt, accounting and transfer of both money and personal data.
  • Alert others, as appropriate, to risks which are not capable of local resolution.
  • Deputise for the Delivery Manager as necessary.
  • Deal with customers and complaints and address route causes of complaints.
  • LEAN principles, tools and techniques to working practices to improve efficiency of operations.

Team leadership

  • Lead a team of staff ensuring that its members are organised, and fully skilled to meet their work objectives. Effectively managing both team and individual performance, addressing any issues as they arise, in line with HR policy.
  • Assign responsibilities for action and monitoring progress against plans.
  • Ensure that performance management and reward & recognition systems are utilised effectively throughout area of responsibility, ensuring consistent standards through benchmarking, and encouraging and rewarding good ideas and creativity.
  • Plan, coordinate and organise training and development for staff. Ensuring that learning & development needs of all staff, including inductees, are identified and met.
  • Identify staff potential and develop in line with business and individual needs.
  • Identify recruitment needs and retention issues, assessing resource requirements against demands.
  • Be responsible for health and safety issues for the team and their immediate working environment.
  • Take a lead in employee engagement activities to maintain good working relationships with staff and to improve service delivery and staff morale / motivation.
  • Ensure staff are aware of HMCTS strategic objectices/and or updated in relation to corporate messages.
  • All Band D staff are expected to perf
More jobs from Ministry of Justice
See all jobs of Ministry of Justice