Call Centre Training Coordinator - Birmingham, United Kingdom - Non Driver

Description

Call Centre Training Coordinator:


On Site - Birmingham Business Park

Mon - Fri

Salary - £28,000 per annum
BCA Logistics drive and focus on personal development has resulted in the requirement for an internal trainer.

This role needs to equip staff with the knowledge, practical skills and motivation to carry out their work activities effectively.

You will be required to be strategic but flexible enough to react to business demand.

Assessing the skills and knowledge within the organization and determining what training is required to grow and retain these skills.

You will deliver the training yourself or identify support from a specific area to assist

You need to be passionate about improving performance and enabling people.

You do not need to have specific training experience, as support will be given; however, you do need to be confident in leading and presenting to a group of people.

Main Responsibilities:

• Design and expand training and development programmes based on the needs of the organisation and the individual. Amending and revising as necessary, in order to adapt to changes.
• Develop effective induction programmes for new staff working closely with Learning and Development
• Monitor and review the progress of trainees through questionnaires and discussions with managers
• Devise individual learning plans
• Produce training materials for inhouse courses
• Help line managers solve specific training problems, either on a onetoone basis or in groups
• Keep up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses
• Side by side coaching

Required Skills:

• Interpersonal skills that enable you to work with people at all levels of an organisation, motivate others and change people's attitudes when necessary
• Written and spoken communication skills that allow you to inform and advise others clearly
• Presentation skills
• A strong customerfocused background
• Problemsolving skills
• Initiative and the ability to offer new ideas
• Strong team working skills and a collaborative approach to learning, both facetoface and remotely
• Organisational and planning skills to manage your time and to meet deadlines and objectives
• Good timekeeping skills and the ability to multitask to enable you to effectively manage training schedules
• Proactive, enthusiastic and innovative approach to work
• Personal commitment to improving your own knowledge and skills and a passion for continuing learning and development.
• Confident with Microsoft Office/Excel/PowerPoint