Customer Service Claims Handler - Croydon, United Kingdom - Allianz Partners

Allianz Partners

Verified Company

Croydon, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you have exceptional communication skills and have experience of working in an insurance claims environment? Do you have a genuine desire to provide exceptional and professional customer service to customers? Then this will be the role for you

We're looking for enthusiastic and confident individuals with an excellent telephone manner to join our friendly and hardworking travel claims team to provide travel insurance cover for the Lloyds Banking Group.

What you'll be doing:

You will be responsible for delivering an exceptional customer experience throughout the travel claim lifecycle.

As all calls will be from customers calling for help you will proactively manage each claim ensuring that the customer receives the most appropriate service in a timely and cost effective manner.

You will monitor all aspects of the claim to ensure that all services are provided, handle first notification of loss (FNOL) calls empathetically, enter all relevant claims information accurately and agree the next course of action.

You will also assess new claims in accordance with policy terms and conditions, ensure that the relevant Supervisor/Manager is informed of any service failure or potential problem and identify and initiate potential recoveries from 3rd parties.

As a reward for outstanding work there will also be team incentives to keep you motivated

You will receive excellent training for this role as we are dedicated to 'Achieving Excellence Through Learning.' Your team will be a blend of office-based and remote workers, so communication will be important

Start Date: 19 June am - 5pm. Full attendance during the four weeks training will be required.

About the person:

You must have insurance claims experience
You must have proven experience of providing a quality customer service within a pressurised office environment
You will have a genuine desire to provide a high level of customer service
You must be able to effectively manage multiple cases
You will have a high attention to detail and quality focus
You will have a proven ability to prioritise multiple tasks and work under strict timescales/under pressure
You must have an excellent telephone manner
You will be PC Literate
You will have good geographical knowledge
Ideally you will have a good understanding of the Travel Industry or Travel Insurance

Qualifications:

Good standard of general education. English Language GCSE or equivalent

Hours:

Based on 35 hours per week.

Shifts covering 8am to 8pm Monday to Friday, 9am to 5pm Saturday (you will be required to work 1 in 5 Saturdays with a day off in the week if worked).

Salary:
£27,000 - £35,000 (dependant on experience) plus up to £1,500 annual performance bonus paid quarterly (overtime worked due to business needs are paid at a time and a half with Bank Holidays at three times the daily rate).

Staff Benefits

In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.

We will provide you with competitive annual leave and contribute up to 6.5% towards a company pension scheme.

You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers.

You will also benefit from our Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted travel/pet/musical/home/car Insurance, Roadside Assistance free after 6 months' probation and up to three paid days for Corporate Social Responsibility.

We also provide a comprehensive Employee Assistance Programme (EAP) which is available from day one of employment.

Confidential 24/7 helpline and an app to access life, money and wellbeing resources including mental wellbeing support, debt and legal advice.

Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.

See

'

Who we are

' as an organisation, to find out more about us.

Allianz Partners is a world leading B2B2C specialist and expert in the creation and delivery of unique solutions that combine service, insurance and technology to provide worldwide protection and care.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer.

We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

Great to have you on board.

Let's care for tomorrow.

NO AGENCIES PLEASE

Job Level:

Entry Level

Location:

Croydon, ENG, GB, CR9 6HD
Available until:02/06/2023

Area of Expertise:

Customer Services & Claims

Unit:

Allianz Partners

Employing Entity:

AWP Assistance UK Ltd

Job Type:

Full-Time

Remote Job:

Remote working

**Employment Typ