Office Junior/administrator - Bristol, United Kingdom - Brunel Fire & Security

Description

JOB DESCRIPTION & PERSON SPECIFICATION

Job Title
Junior Administrator


Reports to
Office Manager


Department
Service / Install


Location
Portishead office


Job description

• Junior Administrator_

Brunel Fire & Security is a successful and growing business, providing fire and security solutions for commercial and industrial businesses.

We are looking for a junior administrator to join our friendly and hardworking team within the service/install side of the business.

Experience in the industry / scheduling would be an advantage, but not essential as training & support will be given.

We do require someone who has previous customer service experience and strong communication skills.

The successful applicant will be given the possibility of career progression and development in the future.


Job purpose

• To assist with the smooth running of the company's administration and CRM system.

Duties and responsibilities
You will be responsible for (but not limited to) performing the following tasks with the highest standard:
You will be responsible for (but not limited to) performing the following tasks:

• Handle incoming service calls
• Typing up reports and minute taking
• Receiving and checking off deliveries.
• Arranging flights, hotels and car hire as requested.
• Scheduling engineers in the most efficient and costeffective way and communicating visits to clients
• Proactively monitor all jobs through the life cycle keeping to all agreed customer SLA's
• Ensure when closing jobs that outcomes are communicated to relevant clients and staff
• Manage and schedule all maintained customers service visits
• Preparation, sending and reviewing of new maintenance contracts
• Ordering stock and liaising with suppliers on late deliveries as required
• Manage returns against jobs relating to installations, call outs and service
• Invoicing service call outs and small works when required
• Specific key client management
• Contacting customers to obtain purchase orders
• Other supportive administration tasks to meet the needs of the business
• Ad hoc tasks as required

Skills

• Previous experience in scheduling would be an advantage
• Excellent communication skills, both written and verbal
• Organized and efficient
• Experience of working within a busy pressured environment
• Attention to detail and accuracy
• Strong knowledge of Microsoft packages and good allround PC Skills.
• Ability to multitask and priorities workload
• Team player
• Selfmotivated
• Ability to work flexibly using your own initiative
• Willing to go that extra mile
• The above job description is nonexhaustive. You may be asked to carry out other administrative duties to meet the needs of the business._

Working conditions
Based in Portishead working a 40-hour week, we are a small team but expanding year on year. The office environment is busy and fast paced and you would be working collaboratively within our friendly team.

Due to the nature of the business, industry standard security clearance and a standard DBS is required.

The hours will be Monday - Friday 8.30am - 5.00pm (1/2 hour unpaid lunchbreak)

23 days holiday plus bank holidays (excluding Bank Holidays)

Company Pension (after initial 3 months)


Salary:
£16,000.00-£20,000.00 per year


Benefits:

• Company events
• Company pension
• Onsite parking
• Work from home

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Bristol: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (required)

Language:

• English (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location:
In person


Reference ID:
Administrator / Office