Senior IT Support Engineer – Education Support Professionals - England - Education Support Professionals Ltd

    Education Support Professionals Ltd
    Description

    Are you an education experienced Senior IT Support Engineer looking for your next challenge? We have an exciting opportunity to join a forward-thinking independent school where the IT team truly makes an impact.

    As the Senior IT Support Technician, you'll be the go-to expert for escalated technical issues, supporting core systems and driving infrastructure improvements. You'll work closely with the IT Lead and mentor junior technicians, helping to shape a secure, efficient, and user-friendly IT environment.

    This role is ideal for candidates currently working as IT Systems Support Analyst or IT Infrastructure & Support Specialist to at least a 2nd line level, and are ready to take the next step in their career.

    Key Responsibilities

    • Lead the resolution of IT issues across servers, networks, and user devices (2nd to 3rd line)
    • Support and maintain Windows Server, Active Directory, Microsoft 365, Exchange, and virtual environments
    • Collaborate on network services including firewalls, wireless systems, and VPN support
    • Contribute to IT projects such as upgrades, migrations, and deployments
    • Create clear documentation and mentor 1st Line Technicians

    Your Experience

    • Proven experience as a Technical Support Engineer in an education setting (2nd/3rd Line)
    • Strong knowledge of Microsoft technologies (Windows OS, Server, AD, M365, Azure AD)
    • Experience with MDM platforms (Intune, JAMF)
    • Excellent troubleshooting and communication skills

    If you feel you have the required knowledge and experience and would like to apply for this role, then please send your CV to -

    This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

    Location: Home based in West Country
    Salary: £45-50K
    Contract: Permanent


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