Hospitality Assistant - Cardiff, United Kingdom - Wlliams Lea

Wlliams Lea

Verified Company

Cardiff, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Hospitality Assistant

Salary:
£19,400 per annum plus company benefits

Location:
Cardiff, CF10

Contract:
Part Time, Permanent

Shifts: 30 hours per week, Monday - Friday, 8:30am to 3:30pm with 1 hours unpaid lunch break

Work model:
Fully onsite due to nature of role

Williams Lea seeks a Hospitality Assistant to join our team

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.

Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

The role of Hospitality Assistant will be providing the onsite coffee shop and hospitality service at a client site.

The role includes successful management of the onsite coffee shop, working closely with the Team Leader to boost coffee shop profits and share new ideas.

Provision of barista style beverages and food to order, event assistance, general corporate hospitality and assistance with reception and office services duties as needed.

Key responsibilities

Provide the coffee shop function within the client site taking orders and payment
Prepare barista style beverages and food to order, using knowledge of food hygiene and standards
Demonstrate excellent customer service and hospitality skills by serving staff members
Maintain a clean and safe coffee shop area at all times
Clean and maintain coffee shop equipment, report issues as they arise
Clean up conference rooms after use and return property to vendors if necessary
Follow morning and evening set up procedures
Assist with event coordination
Work closely with the Team leader to provide a high quality coffee shop function, sharing ideas and innovations
Maintain inventory of catering supplies and order supplies as needed
Place orders for food and beverages
Assist in training new hires
Use equipment and supplies in a cost efficient manner
Must be able to lift up to 50 lbs. on a regular basis
Provide backup support to Reception and/or Office Services as needed
Set up conference rooms according to client's request, including audio/visual equipment, food, beverages, utensils, ice, etc as needed

Personal attributes

Minimum 1 year professional experience preferably in hospitality, coffee shop or restaurant industry
Experience of food preparation in a professional setting
Awareness and experience in food hygiene standards
Barista training and coffee shop experience is desirable
Able to make independent decisions that conform to business needs and policy
Strong interpersonal communication skills required
Excellent organizational skills required
Must be able to meet deadlines and complete all projects in a timely manner
Strong attention to detail is required
Must work well in a team environment
Professional attire and demeanour required
Good written communication skills
Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
Ability to work in a fast paced, high energy environment
Ability to work on multiple projects simultaneously
Ability to operate basic audio/visual equipment
Professional demeanour
Ability to anticipate client's needs for meetings and events
Must be selfmotivated with positive can do attitude
Proven customer service skills are required in order to create, maintain and enhance customer relationships

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives.

As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

25 days holiday, plus bank holidays
Salary sacrifice schemes, retail vouchers including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.
Life Assurance
Private Medical Insurance
Dental Insurance
Health Assessments
Cycletowork scheme
Discounted gym memberships
Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects

Equality and Diversity