Customer Experience Associate - Leeds, United Kingdom - Rhodium Consulting Limited

Rhodium Consulting Limited
Rhodium Consulting Limited
Verified Company
Leeds, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

REF:
EM0048


Vacancy:
Customer Experience Associate


Location:
Leeds


Salary:
Negotiable, DOE + Bonus

Hours: 40 hours per week 08.30 to 17.00 Monday to Friday


We are recruiting on behalf of a UK leading Manufacturer, with distribution centres throughout the UK, who are looking to employ a Customer Experience Associate to join their successful team in Leeds.


Responsibilities:


  • Receiving & placing customer orders
  • Progress chasing
  • Liaising with customers, providing excellent levels customer service
  • Processing returns in line with company policy
  • Handling and resolving customer complaints
  • Logging, investigating and resolving debit notes raised by customers
  • Liaising with internal departments to ensure customer satisfaction
  • Updating schedules

Experience/Skills:


  • Previous customer service experience
  • Good communication skills both verbal and written
  • Purchase order processing and purchasing invoicing experience
  • Stock Control knowledge
  • Positive manner with ability to build customer intimacy
  • Good I.T. skills

Benefits:


  • Onsite Parking
  • Contributory Pension Scheme
  • 25 days holidays + bank holidays
  • Bonus scheme
  • No weekend hours

Job Types:
Full-time, Permanent


Salary:
£24,000.00-£26,000.00 per year


Benefits:


  • Company events
  • Company pension
  • Free parking
  • Onsite parking
  • Sick pay

Schedule:

  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Bonus scheme

Experience:

Customer Service: 2 years (required)

  • Electrical Wholesale / Manufacturing: 2 years (required)

Work Location:
In person


Reference ID:
EM0048
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