Mandarin / English Customer Service Officer - Manchester, United Kingdom - UKEC - United Kingdom Education Centres

UKEC - United Kingdom Education Centres
UKEC - United Kingdom Education Centres
Verified Company
Manchester, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job Title:
Mandarin / English Customer Service Officer - Manchester


Contract Type:
Full-time Permanent


Working Hours:
Monday-Friday 09:00-17:30


Location:
Manchester


Salary:
£21, ,000 per annum


Overall Purpose of the Job
The customer service officer is responsible for the day-to-day customer service duties.

His / her role is to conduct customer satisfaction surveys; deal with customer enquiries timely and efficiently; as well as collecting letters of commendations.

This is to ensure that customers receive high level customer service whilst the customer service policies are followed.


The key tasks include but are not limited to

  • Handle noncomplaint natured student issues;
  • Record issues / complaints systematically;
  • Conduct customer satisfaction surveys and collect customers' feedback through various channels;
  • Collate customer satisfaction survey results and inform relevant departments of the results;
  • Provide regular reports and data analysis based on the surveys;
  • Collect feedback from reports and data users;
  • Sample customer service quality or inspect regularly;
  • Coordinate indepth customer service surveys;
  • Collect Letters of commendation;
  • Contribute towards drafting the customer service policy document;
  • Communicate and coordinate between internal departments;
  • Attend training sessions on company service/products;
  • Any relevant work designated by the line manager.

Required Knowledge, Skills and Experiences

  • A university degree in any discipline
  • Experience in a customer service or customer facing role
  • Knowledge of the international student recruitment market
  • Excellent written & verbal communication skills in both English and Mandarin
  • Excellent customer service skills
  • Good data analytical skills
  • Good planning & organizational skills
  • Good interpersonal skills
  • Responsible, mature, reliable, and honest
  • Patient in nature and have the ability to remain positive
  • Confident and selfmotivated
  • Possess the willingness to learn
  • Able to embrace change

Job Types:
Full-time, Permanent


Salary:
£21,000.00-£23,000.00 per year


Benefits:


  • Additional leave
  • Casual dress
  • Company events
  • Company pension
  • Life insurance
  • Sick pay

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Manchester, M1 6FQ: reliably commute or plan to relocate before starting work (required)

Education:


  • Bachelor's (required)

Experience:

- customer service: 1 year (required)


Language:


  • Mandarin (required)

Work Location:
In person

Application deadline: 31/08/2023
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