Senior Charging Officer - Bromley, United Kingdom - Liberata

Liberata
Liberata
Verified Company
Bromley, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Job Title:
Senior Charging Officer

Vacancy reference number: 00332

Salary:
£26,820 - £30,317

Location:
Bromley

Contract Type:
Full Time 37 Hours, Permanent

The Vacancy:


Key tasks and responsibilities:


  • To performs activities to ensure that the Charging team meet contractual requirements and KPI's.
  • To help report and monitor workflows and performance information.
  • To help deliver training and support to team members.
  • To help coach, mentor and motivate existing and new staff members.
  • To be a point of escalation for resolution of queries and issues from customers, clients and colleagues, including complaint handling.
  • Support service line initiatives and strategy.
  • Help produce monthly and adhoc reports for reporting, monitoring and managing.
  • To quality assure work, checking against various systems and sources.
  • To investigate, resolve, refer and follow up queries to ensure a high standard of accuracy and customer satisfaction.
  • To help implement new procedures and changes as required.
  • To work alongside the management team to continually improve the service delivery.

Essential Skills and Attributes:


  • Experience of working in an charging and billing role at a senior level
  • Excellent prioritising, planning and organisation skills
  • Ability to respond to changing demands
  • Excellent reconciliation experience
  • Experience of producing procedure documents and using these to train and coach team members
  • Experience of dealing with customer enquiries and complaints to a very high standard and to respond to these in a variety of formats.
  • To be able to analyse and report on current performance and monitor these to the required compliance and standards.
  • Strong attention to detail.
  • Good coaching and mentoring skills.
  • Excellent people skills.

The Company:

Liberata is a leading business service provider to public and private sector organisations throughout the UK.

We pride ourselves in revolutionising our clients operations using our expertise and innovative solutions across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services.

Our aim is to work in partnership with our clients to assist them in becoming more efficient; leveraging our best in class business process outsourcing and operational transformation expertise.

Liberata is committed to creating opportunities for its employees, its clients and its shareholders.

Our passion for process and an intense client focus ensures that we deliver an award winning service and our entire workforce are encouraged to demonstrate our company values
Expert,
Accessible,
Dependable_.

_


Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things If you are hardworking, enthusiastic and seeking a challenge we are the organisation for you.


Our Staff Benefits:

- free eye tests,
- cycle to work scheme

  • 25 days annual leave (Fulltime) + up to 8 days Bank Holidays
  • Organised company events
  • A casual dress code
  • Wellness programme
  • Staff Referral Programme.
  • Access to staff discounts with retailers such as Argos, Currys, M&S, B&Q, Debenhams.
  • Liberata will also automatically enrol you into our contribution matching pension scheme.
The closing date for this vacancy is
:26th January 2023

  • Liberata is committed to encouraging equality, diversity and inclusion whilst promoting talent; not just in our recruitment practices, but ensuring that all individuals have the opportunity to reach their potential_.

Job Types:
Full-time, Permanent


Salary:
£26,820.00-£30,317.00 per year


Benefits:


  • Company pension
  • Sick pay
  • Wellness programme

Schedule:

  • Monday to Friday

Application question(s):

  • Do you have any criminal convictions which are not regarded as spent under the Rehabilitation of Offenders Act 1974?

Education:


  • GCSE or equivalent (preferred)

Experience:

- charging & billing: 1 year (preferred)
Microsoft Office: 1 year (preferred)
- coaching & mentoring: 1 year (preferred)


Work authorisation:

  • United Kingdom (required)
Application deadline: 29/01/2023

Reference ID: 00332
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