Head of Retail and Brands - Birmingham, United Kingdom - University of Birmingham

University of Birmingham
University of Birmingham
Verified Company
Birmingham, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Position Details
Campus Services

Location:
University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £45,585 to £54,395 with potential progression once in post to £61,198

Grade: 8

Full Time, Permanent

Closing date: 20th March 2024


Our offer to you
People are at the heart of what we are and do.


The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university.

We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.


We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential.

With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.


We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate.

We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.


Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements.

We therefore welcome discussions on all forms of flexible working.

In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme.

We also have three high quality subsidised day nurseries.


The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site.

On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.

Find out more about the benefits of working for the University of Birmingham


Role Summary


The Head of Retail and Brands will work closely with the Food, Beverage, and Retail team to manage the current retail portfolio, as well as grow this to the next level through new retail and franchise offerings.

The role is aimed at relationship management and network building within the retail sector, and across the wider university.

The Head of Retail and Brands will be wholly responsible for contract negotiation and maintenance, Brand and University standards and ways of working, and the engagement of our tenants, 3 rd party operators, Franchisors, and B2B partners.

The role will carry a sizable existing portfolio, but will be heavily focussed on growing the in house retail offer, alongside building and managing a team to support with the ongoing expansion of the commercial element of the department.


Main Duties

  • Oversee the daytoday operations of all retail outlets, third party partnerships, online shop, Branded outlets, and vending machines. The portfolio is vast, and accounts for 5060% of the departments turnover, with accountability for circa £3m.
  • Engage and build relationships with future branded pipeline of Franchisors and third party operators in order to grow and diversify the offer within the university, the role will involve regular networking and engagement with potential tenants, brands, and national/international companies.
  • Negotiate and manage contracts and commercial terms with thirdparty vendors liaising with legal services and estates to maximise rental income and terms for the university.
  • Manage rental income from oncampus retail spaces, 3rd Party F&B Providers and food kiosks.
  • Set performance goals, budgets, and conduct regular performance evaluations.
  • Manage a team of Retail and Branded staff members, responsible for increasing sales, rental income, and improving service across campus.
  • Oversee vending machine and Micro Mart operations, including managing the relationship with vending suppliers and other key stakeholders, both internal and external.
  • Ensure compliance with university policies, values, operating standards and regulations for both university owned outlets and 3rd party operators
  • Recruit, train and retain a team of retail/branded operations experts, including all aspects on onboarding, performance management, and 121s.
  • Through the team and day to day operations, control costs while maintaining highquality standards.
  • Actively manages equality, diversity and inclusion through monitoring and evaluation and actively challenging unacceptable behaviour.
  • Supports th
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