Senior Technical Customer Care Advisor - Glasgow, United Kingdom - Dell Technologies

Dell Technologies

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Join us to do the best work of your career and make a profound social impact as a
Senior Technical Customer Care Advisor on our
Technical Support Team in
Glasgow.

What you'll achieve

As a Senior Technical Customer Care Advisor, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

You will:

Solve complex problems for customers and be on top of ambitious expectations
Partner closely with customers while communicating proactively regarding overall progress of queries
Exhibit firstclass customer service
Drive operational excellence through quality closures and efficient management of issues
Have the opportunity to mentor and coach other team members

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table.

Here's what we are looking for with this role:

Essential Requirements

Minimum of 2 years of related experience
Worldclass customer service, phone etiquette and work ethic
Ability to excel under pressure
Good understanding of technology and computer based tools/packages
Strong problemsolving and troubleshooting skills using operational and diagnostic procedures

Desirable Requirements

Experience with jobassociated databases or software
Experience within a technology sector or related environment

Who we are
We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do.

If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play.

Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 25th February 2024

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

Job ID:
R237810

Dell's Flexible & Hybrid Work Culture
At Dell Technologies, we believe our best work is done when flexibility is offered.

We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way.

To learn more about our work culture, please visit our locations page.