Full Time Process Assistant - Cardiff, United Kingdom - Berry Recruitment
Description
Berry Recruitment are currently recruiting for a Process Assistant within a Contact Centre based in Cardiff on a Full Time basis.
Role Overview:
To assist in the provision of transaction processing services to one or a number of clients. To be responsible for defined core administrative, operational and/or technical activities within a section or department. You will provide a range of straightforward,routine services often as part of a team engaged in similar activities.
This may involve responding to routine queries, issues or circumstances, and referring any unusual or non routine situations to others.
Key Responsibilities:
- Learn the procedures and understand parameters of producing a quality output.
- Process work to the defined level of quality.
- Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
- To schedule and prioritise allocated work on a daily basis.
- Distribute information and when required, work to the other team members or groups.
- Identify and suggest areas of improvement.
- Maintain and update information held on a data base or manually.
- Support line management on any additional admin when required.
- Liaise with internal/external clients.
- Print/post data/reports/invoices daily.
- Maintain records for audit purposes.
- Ensure deadlines are met.
Hourly pay rate:
£10.40 per hour
The contract is initially for 6 months.
Working hours are Monday to Wednesday 9am to 5.30pm, Thursday 10am to 6.30pm, Friday 9am to 5.30pm and Saturday 9am to 5.
Please contact Lauren at Berry Recruitment, King's Lynn for more information,
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