IT Support Engineer - City of London, United Kingdom - Just IT

Just IT
Just IT
Verified Company
City of London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Are you an experienced 2nd line IT Support Analyst needing a step up?
About the Company


Responsibilities:


  • To work closely with the support and infrastructure teams globally at the direction of the line manager.
  • Record and respond to support tickets with SLA.
  • Strong indepth knowledge to provide support on Active Directory, Microsoft Exchange, SCCM, McAfee, Microsoft Office, Windows, IOS and Android devices.
  • Provide hardware support for desktops, printers and peripherals, including diagnosis and, where appropriate resolution before outsourcing to third parties.
  • Experience using Group Policy and PowerShell scripting to be able to provide support.
  • Providing support for Cisco VOIP, including CUCM administration. Knowledge and understanding to provide support on voice recording systems.
  • Act as a first port of call for all users for software in a standard build and bespoke / specialised software
Essential Skills and personal qualities

  • 34 years' experience
  • Knowledge of UC platforms and interoperability
  • Microsoft tech stack
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