Tenancy Compliance Officer - Newent, United Kingdom - Two Rivers Housing

Two Rivers Housing

Verified Company

Newent, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Permanent, Full time, 37 hours a week

Two Rivers are looking for a Tenancy Compliance Officer, to ensure their customers receive a high quality, proactive tenancy compliance support service.

Reporting to the Tenancy Support Team Leader, you will work proactively with tenants to identify actions that need to take place to help prevent and reduce antisocial behaviour and tenancy breaches.

You will support tenants and manage cases of harassment, particularly incidents involving matters of race, sexuality or gender and cases of domestic abuse, and take appropriate actions including legal recourse to implement tenancy compliance and reduce antisocial behaviour.

Day-to-day, you will liaise with tenants, customers, colleagues, statutory agencies and other organisations to ensure that action is taken and find effective remedies to all issues.

You will develop effective partnerships, including sharing protocols, with other statutory and voluntary agencies and comply with all statutory and regulatory requirements.

You will take ownership of your own service delivery, and highlight any areas of concern, making recommendations to improve performance and implementing this as required.

We are looking for someone with experience in providing antisocial or tenancy breach advice, ideally within the social housing sector, who is used to working in challenging customer facing situations.

Good communication skills both verbal and written
Ideally with a sound understanding of relevant housing policies and practices including financial and debt advice
Working to deadlines to meet operational requirements
Hold a CIH Level 3 or equivalent or aspirations to obtain
You will with a Full UK driving licence.

The successful applicant will be a creative thinker who uses their own experiences and knowledge to highlight and share ideas to find the right solution.

About us

People lie at the heart of Two Rivers Housing's success, and we offer great rewards in return for great contributions from our staff.

We have always been deeply committed to training, motivating, and developing our staff in a variety of ways, and our continuing focus on this has been recognised by several prestigious external organisations.

We've also won awards for our apprenticeship training programme.

Here are just a few of the many reasons why we - and others - think Two Rivers Housing is an excellent organisation to work for.

- We're a not-for-profit community association that makes a real difference to the lives of thousands of people.

- We work in a modern, environmentally friendly office, which has been nationally accredited for energy-efficiency, sustainability, and workplace safety.

We offer a flexible approach to working styles and worklife balance, including agile working policies and our jobshare and parttime contracts.
We believe in having fun at work too We run social events, summer barbecues, morning briefings with breakfast thrown in, an annual allstaff awayday and there's always a plentiful supply of cake to raise money for charity and celebrate special occasions
We support every member of staff to provide one day each year to support community projects that are really valued by the organisations and charities we help through activities such as gardening, litter picking, and painting.

Closing Date: 9th June 2023
**Interview date: To be confirmed