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    • Field Service Engineer Field Service - St Asaph - The Engineer

    The Engineer
    The Engineer St Asaph

    2 weeks ago

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    Description

    **Job Title:** Managed Print Service Field Engineer

    Location: St Asaph, Wales

    Salary: £28,000 - £35,000 per annum (depending on experience) + Company van provided

    About Us

    Position Overview:

    We are recruiting a Field Service Engineer to join our managed print team, based at OES, St Asaph, North Wales. This is a full-time role with working hours from Monday to Friday, 9am to 5:30pm.

    Main Duties and Responsibilities

    • Work closely with our experienced Service Team to respond to client requests promptly and within set SLA response times
    • Provide high-quality service levels to clients at all times
    • Carry out repairs on reported devices, provide technical support, and perform regular scheduled maintenance calls
    • Keep up to date with all manufacturer service bulletins
    • Maintain responsibility for managing stock, including toner supplies and spare parts
    • Cover the North West region, ensuring efficient and timely service delivery

    Technical Expertise:

    • Diagnose and solve technical issues with managed print devices, including mechanical and IT-related problems
    • Stay informed on device models such as Konica Minolta, Lexmark, and Sharp, ensuring familiarity with a wide range of products
    • Assist with complex installations and support IT issues related to print devices

    Teamwork and Communication:

    • Work effectively as part of a successful team, ensuring strong collaboration and information sharing
    • Provide excellent customer communication, ensuring clients are kept informed throughout the service process
    • Maintain a positive and enthusiastic approach, reflecting the core values of OES in all customer interactions

    Operational Efficiency:

    • Manage time effectively, balancing workload and priorities to ensure a fast-paced environment is maintained
    • Ensure all work is completed in compliance with company standards and service level agreements
    • Report any recurring issues or opportunities for service improvement to the Managed Print Services Manager

    About You:

    We are looking for candidates with:

    • Minimum 2 years of experience as a field-based engineer in print/reprographics
    • Familiarity with Konica Minolta, Lexmark, and Sharp devices preferred
    • Strong mechanical and IT literacy skills
    • Excellent customer communication skills, both verbal and written
    • Ability to work effectively as part of a team and thrive in a dynamic environment
    • Full, clean UK driving licence

    Why Join Us?

    • Company van provided
    • Mobile phone and laptop provided
    • Company pension and employee discount
    • On-site parking and no weekend work
    • Competitive salary and a supportive working environment
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