Housekeeping Supervisor - Newquay, United Kingdom - Esplanade Hotel

Esplanade Hotel
Esplanade Hotel
Verified Company
Newquay, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
We are a four star family hotel overlooking the famous Fistral Beach Hotel, home to Quiksilver Surf School.

We cater for family adventures, couples breaks or a friends surf trip, with facilities including childrens play areas, indoor swimming pool and a cinema - we have something for everyone


Role & Responsibilities:


  • To ensure all of our guests receive a warm welcome and are treated to the up most hospitality and care during their stay with us we aim to provide an unforgettable experience
  • To ensure all complaints are minimised and handles professionally as in accordance with our policies
  • To ensure the highest standards of cleanliness throughout the Rooms and Public Areas are met at all times
  • To work with the HHK to inspect all rooms prior to arrival and to ensure all guest specific requirements are met
  • To work with the HHK to oversee the laundering of all bed linen, towels, restaurant linen and uniforms
  • To supervise the team in accordance with our policies
  • To ensure stock control with the HHK
  • To follow all hotel policies as outlined in your training manual:
  • To clean the hotel bedrooms and corridors and maintain our high standard
  • To keep all cupboards neat and presentable at all times
  • All cleaning materials to be used to the HHK's specification
  • To report any maintenance faults
  • Follow the lost property procedure
  • To observe and comply with cleaning rotas, health and safety regulations
  • To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
  • To ensure a good working relationship with all other departments and communicate information throughout the hotel
  • All other duties as required
  • LOCATION DESCRIPTIONINDBOH
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