Care Coordinator - Stoke-on-Trent, United Kingdom - HBB PCN

Description

Responsible to:
Moorcroft Medical Centre Management


Accountable to:
PCN Clinical Director


Salary:
£11.67 per hour


Base:
Moorcroft Medical Centre, Hanley, and Moss Green Surgery, Bentilee


Hours:
Full-time (37.5)


Job summary

This role is to support the smooth co-ordination of patient care through an administrative role at Moorcroft Medical Centre, and its sister-site, Moss Green Surgery.

The role of the Care Coordinator is to support the clinical team to make sure we deliver the best possible care and experience for our patients.

You will be employed under the ARRS scheme for HBB PCN, but will work solely for Moorcroft Medical Centre.


Main duties of the job

The Care Coordinator will be responsible for coordinating patient care services, recalling patients, occasionally consulting with patients and determining their needs and leading on patient administrative tasks.

Key Responsibilities and Duties
Create and complete spreadsheets.

Audit analysis.

Creation of action plans.

Run and report back on patient searches.

Validating registers.

Health promotion.

Patient recall.

Supporting specific patient projects such as the organisation of flu clinics.

Booking in patients for specific care e.g. LD/dementia/mental health reviews etc.

Help patients understand their condition by liaising with clinical colleagues, especially the practice pharmacist, regarding their medication. Aim for patients to have specific instructions regarding their medication and understand how they access repeat prescriptions and reviews.

Linking with other services.

Signpost team members, service users and carers to relevant services including the PCN Social Prescribing Link Worker Service.

Liaise with the Social Prescriber regarding patients that are identified as needing well-being support.

Liaise with PCN clinicians responsible for frailty regarding patients that are identified as needing ongoing support.

Liaise with acute trusts, hospices, community and social care providers as required.

Record Keeping.

Keep accurate and up-to-date records of contact with patients, carers and professionals, including use of emis to record patient contact on the medical record.

Use accurate SNOMED codes to record patient contacts and interventions, mainly via the use of provided templates, for audit purposes and monitoring and measuring outcomes.

Manage reporting required and associated within the DES specifications for required services.

Report case studies and outcomes to the practice on a quarterly basis.

General administration responsibilities.

Work as part of the team to seek feedback, continually improve the service and contribute to business planning.

Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner.

Attend ongoing training and courses to keep abreast of new developments in health care.

Treat patients with empathy and respect and conduct oneself in a professional manner.

Attend and contribute to relevant meetings.

Duties may vary from time to time, without changing the general character of the post or the level of responsibility.

Person Specification

Experience

Desirable

• Experience of working directly in either the NHS or Adult Social Care

Personal Qualities & Attributes

Essential

• Able to listen, empathise with people and provide person centred support in a nonjudgemental way.
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity.
• Committed to reducing health inequalities and proactively working to reach people from all communities.
• Able to support people in a way that inspires trust and confidence, motivating others to reach their potential.
• Able to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders
• Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the link worker role e.g. when there is a mental health need requiring a qualified practitioner
• Able to provide leadership and to finish work tasks
• Able to maintain effective working relationships and to promote collaborative practice with all colleagues
• Committed to collaborative working with all local agencies (including VCSE organisations and community groups). Able to work with others to reduce hierarchies and find creative solutions to community issues.
• Demonstrates personal accountability, emotional resilience and works well under pressure.
• Able to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines.
• High level of written and oral communication skills.
• Able to work flexibly and enthusiastically within a team or on own initiative.
• Knowledge of and ability