Business Systems Trainer - Birmingham, United Kingdom - Mitie

Mitie
Mitie
Verified Company
Birmingham, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

To provide training and to act as a CAFM Subject Matter Expert to the Central Government & Defence (CG&D) business unit.

Working as part of a team, your primary responsibilities are to work with the CG&D accounts and central support functions to:


  • Act as principal contact for CAFM issues on assigned contracts and chase appropriate teams for resolutions.
  • Liaise with operational leads to identify training needs and development opportunities
  • Be embedded in assigned contracts to better understand business practices
  • Make regular site visits to assigned contract sites to provide support and ensure adherence to best business system practices
  • Conduct periodic visits to nonassigned contracts as required.
  • Support the Super/Key Users embedded in the contracts
You will maintain an awareness of work in the pipeline in order to manage resource availability.

In addition, you will be required to provide expert knowledge during a project's bid, award, and planning stages; assisting team
leads with the preparation of business process documents and user guides.

You will also be responsible for preparing and obtaining stakeholder sign-off of training plans and support materials.

During mobilisations you will have responsibility for conducting training needs analysis, the delivery of training to the user community, obtaining evidence of understanding, and maintaining records of attendance.

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