Development Relationships Coordinator - Leeds, United Kingdom - Opera North

Opera North

Verified Company

Leeds, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
Leeds

Contract:
Full time, Permanent

Salary:
£23,639

Closing Date:
Monday 20 March 2023, 9am

Interview Date:
Wednesday 29 March 2023

The Development team is responsible for generating annual income of £2m through membership and philanthropy, partnerships with businesses, and support from grant giving bodies.

Working within the Development (fundraising) team, you will play a key role in the stewardship of the Friends, Patrons, philanthropy and corporate partnerships programmes, ensuring that we're bringing supporters closer to our work.

If you're a creative thinkerwho would enjoy the challenge of delivering outstanding stewardship to our highly engaged donors and sponsors, you'll flourish in this role.

With our new home in central Leeds now open following the £18m Music Works capital redevelopment, you will have the opportunity to play a key part in delivering supporter satisfaction and achieving strong donor retention rates.

You'll be joining a team thatworks collaboratively and strategically but always with a focus on the company's objectives, as well as playing an important part in driving income to support Opera North's work on stage and off.

Main Purpose of the Job

Opera North's Development team raises over 60% of its revenue income from individuals, through tiered membership schemes, major donor giving, regular gifts and one-off donations.

Our corporate partnerships programme is an exciting area, with a core portfolioof existing relationships and scope for future growth.

Excellent stewardship is at the heart of what we do.

The relationships that we build and the experience we deliver for our supporters help us to drive income year on year.

The breadth of the company's work means that we can tap into a wide range of donorinterests, but whichever area of our work someone chooses to support, their Opera North donor experience is characterised by a personal service and a feeling of being valued.

With a passion for people and an understanding of how to deliver excellent customer service, you will work closely with colleagues in the team and across the organisation to build strong relationships with supporters and deliver excellent stewardship tomaximise donor engagement.

Duties and Responsibilities

Support the Individual Giving Manager to provide highquality stewardship and customer service for members of Opera North's Friends and Patrons programmes, and for regular and major donors
Support the Director of Development to provide highquality stewardship to Opera North's corporate partners
Provide supporters with excellent customer service and a personal contact point for enquiries about their membership or sponsorship
Devise and create engaging content for regular communications to supporters, to maximise engagement and interaction with Opera North's work
Work closely with the Marketing and Communications teams to coordinate delivery of key company news and announcements to our members and corporate partners, and to ensure smooth facilitation of ticket offers and priority booking periods
Work closely with the Individual Giving Manager on the creation of targeted guest lists for events in Leeds and the touring regions
Conduct ongoing analysis of donor and sponsor engagement, in order to identify opportunities to upgrade levels of support and maximise the value of existing supporters
Utilise the CRM system (Spektrix) to accurately record donor communications and interactions
Play an active role in the busy Development events programme, including contributing to planning, supporting events delivery and participating in debriefs and followup activities
Contribute to producing analytical reports to inform budgets, targets and future strategy, and for Board and Development Committee reporting
Skills, Knowledge and Personal Attributes

We would love to hear from you if you:

Pride yourself on attention to detail and can write compelling copy
Have sound interpersonal skills and can work effectively with a wide range of people
Are a proven multitasker with an assertive approach and the ability to prioritise under pressure
Are driven, with a proactive approach to meeting agreed income targets
Can work independently and use your initiative to make decisions and problem solve
Have demonstrable experience of working in a fundraising or client management environment, with direct contact with supporters and stakeholders
Have an interest in the arts, and ideally an understanding of fundraising for the arts
Are hungry to learn on the job and build your fundraising skills and abilities

You may have experience of the following: Marketing Executive, Campaign Management, Event Management, Copywriting, Digital Marketing, Creative, Design, Marketing Communications etc.

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