Supporter Services Supervisor - Bristol, United Kingdom - Ashton Gate Stadium

Ashton Gate Stadium

Verified Company

Bristol, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are the Team behind the Team striving to create champions on and off the field.

We have a brand new opportunity to lead our Supporter Services Team, you will be right in the heart of the supporter journey maximising the experience and engulfing the atmosphere this role will be exposed to.

Ashton Gate Stadium is a unique sports and entertainment business with the core aim of providing integral support services to ensure the sustainability of Stephen Lansdown's sporting group of companies which includes Bristol Sport, Bristol City, Bristol Bears, Bristol Flyers Basketball and each of their respective community charities.

As the Supporter Services Supervisor you will be responsible for managing the Bristol Sport Supporter Services team to deliver ticket sales, respond to enquiries and fulfil ticket and membership sales.

You will need to support and motivate your team to deliver excellent customer service as well as looking for opportunities to meet the wider team's Key Performance Indicators (KPIs) and targets.

What you will be doing

Run the daytoday operation of the Supporter Services department ensuring a smooth, efficient, enjoyable and informative customer experience throughout all our communication channels
Running the Ticket Office on scheduled matchdays, supervising a team of matchday casual staff and liaising with other teams where needed
Guiding and nurturing the Team to ensure they can deliver a great supporter experience
Being the first point of contact for any niggles or complaints that arise and ensuring repeat issues do not occur.

This role will involve working evenings and weekends for Matchdays

Package Details

£25,000 per annum

Pension contribution

Exclusive offers on Perkpal - Discounted Gym, Employee Assistance Programme, Bereavement support

Job Types:
Full-time, Permanent

Salary:
£25,000.00 per year

Schedule: