Internal Sales Co-ordinator - Lowestoft, United Kingdom - Hales Group Limited

Hales Group Limited

Verified Company

Lowestoft, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

**Internal Sales Co-Ordinator
Lowestoft
Full time - permanent
Competitive salary + commission**
Key responsibilities

Customer account management developing good customer relationships, looking after customers to ensure business levels are maintained
Handling enquiries for new and existing customers, following up quotations and samples
Customer communication management introducing yourself to the customers, making the customer aware that you are their first point of contact, keeping in regular contact and advising of any new products that may be of interest
Working closely with other members of the Sales, Marketing and Design Team
Reporting to the Customer Service Manager
Liaising with the General Manager, Operations and Production Manager to ensure they are aware of customer's needs and requirements and also brief them on any issues/concerns customers may have
Keeping accurate records, keeping CRM system up to date
High levels of sales calls to be made to existing customers
Dealing with customer complaints and raising the issues to the relevant departments for review

Requirements:

You will need to be articulate, confident with a persuasive (but not pushy) attitude and have the ability to work on your own initiative.

A background in Internal Sales and Customer Service is required, technical mind will also benefit as customer enquiriesoften have practical and mechanical elements to them.

Skills:

Exceptional at organising and planning
Exceptional customer service skills
High level of attention to detail /accuracy in all work
Excellent literacy and telephone skills
Must have the ability to prioritise and multitask
Flexible approach to working time to ensure deadlines are met
Ability to identify customer's needs and requirements from written and verbal briefs
Capacity to work under pressure and deal with multiple enquiries
A very proactive and positive approach to all tasks
Ability to work as part of a busy, expanding sales team

Why work through Hales Group?