Receptionist - Peterborough, United Kingdom - Peterborough Limited

Peterborough Limited

Verified Company

Peterborough, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To provide high quality customer service via reception, face to face telephony, and electronic communications, and to support customer contact to any areas of the company.

To provide a professional front of house service at Vivacity sites. ensuring that customers and visitors receive the best possible service.

To provide high quality administration support relating to any areas of the business

To act as first point of call to customers and visitors as receptionist fulfilling all reception duties

To provide excellent customer service at all times

Providing information & helping to solve customer issues in an effective and timely way

To be responsible for the collection of monies and cashing up in accordance with set procedures

To operate the till systems, take and process payments and receipts

Day to day liaison with site managers and staff, processing of documentation, disseminating relevant information and chasing outstanding queries.

Use of various management system and databases

Taking information from customers and entering it into the appropriate database

General office duties i.e. filing, shredding, scanning, photocopying etc.

To contribute to office and phone cover

To carry out administration tasks as necessary

To maintain a knowledge of services offered and confidently communicate them to customers

To answer telephone calls promptly in a professional manner

To record suggestions and/or complaints from members or visitors and inform the appropriate persons

Flexibility in working, including evening, weekend and Bank Holiday working on a shift rota basis

Able to travel to any Company facility and undertake work as necessary

Any other duties as assigned

Experience in delivering great customer service
(E)
Good working knowledge of Microsoft packages
(E)
Experience in providing admin support
(D)
Experience of cash handling
(D)
Ability to work flexibly and including evening, weekend and Bank Holiday working on a shift rota basis
(E)
Good data entry and typing skills
(E)
Experience in dealing with difficult customers
(D)
Ability to quickly learn new skills
(E)
GCSEs C grade or above (or equivalent) in English and Maths
(D)
A qualification in Customer Services
(D)
Knowledge and ability to deliver professional services
(E)
Understand of the importance of Health and Safety
(E)
Understanding of the importance of Safeguarding
(E)
Understand of the importance of and commitment to Equalities and Diversity
(E)
Effective interpersonal skills
(E)
A good telephone manner
(E)
A good team worker
(E)
Excellent verbal and written communication skills
(E)
A positive can do attitude
(E)

Job Type:
Part-time

Part-time hours: 5-8 per week

Salary:
£9.50-£10.00 per hour

Benefits: