Bmw/mini Inchcape Ipswich - BMW Group Academy
Description
BMW/MINI Aftersales Parts Advisor Apprentice
We are currently recruiting for an Aftersales Parts Advisor Apprentice.
The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car manufacturers.
Job description
We are currently recruiting for an Aftersales Customer Service (Parts Advisor) Trainee.
The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car manufacturers.
You will be working in a busy BMW/MINI Parts Department.Parts Advisor specific duties include:
- Interaction with both Trade and Retail customers you will be working with customers on a daily basis both over the phone and facetoface, to provide them with information and to sell them parts and accessories.
- Stock this includes stock control and checks, as well as being responsible for ordering parts stock to be delivered at required times.
- Computer Systems you will work on specialised computer systems, including computerised stock management systems and parts identification programmes.
- Vehicle Service / Sales support you will support other Departments within the BMW Retailer, including workshop staff, to ensure they function effectively.
The apprenticeship will have a strong focus on the retail environment and the high customer service expectations of BMW & MINI customers, as well as Service Advisor specific training.
The training takes place over a 12 month period at the BMW Group Academy and has been designed to suit both Parts and Service Advisor roles.
During the time spent at your BMW Retailer, a mentor will be allocated to oversee the work-based learning programme.A BMW representative will also visit on a 12 weekly basis to set performance targets and ensure any development needs are being met.
Requirements and prospects
Personal qualities
Successful applicants must demonstrate the following:
- An enthusiasm for excellent customer service.
- An interest in the automotive industry.
- To have good communication and organisational skills.
- To be honest and trustworthy with a willingness to learn.
- To have a positive attitude and work ethic, with high level of professionalism to represent the BMW/MINI brand.
- To be able to work effectively as part of a team in a busy parts department, as well as having the capability to follow instructions and work individually.
Desired qualifications
- English
- Maths
Future prospects
On successful completion of the apprenticeship, you will be a qualified Parts Advisor. You will also gain a Level 2 Customer Service Practitioner. Following this, there are various opportunities for progression within the Retailer.
Things to consider
Successful applicants must be prepared to travel to the BMW Group Academy in Berkshire to complete their apprenticeship training. Training is completed in one-week blocks approximately once every two months as well as virtual classroom training online.
All training costs are covered by the BMW Retailer (travel, accommodation and food).
About the employer
All Light Vehicle Technician, Aftersales Customer Service (Parts & Service) and Motorcycle Technician Apprentices will be employed at their local BMW Retailer, and will attend the BMW Group Academy for their training.
All Bodyshop Technician (Paint & Panel) Apprentices will be employed at their local BMW Retailer or Bodyshop, and will attend our body training facility for their training.
The body training facility is located in Milton Keynes.Training provider
While the programme will focus around customer service skills, also embedded within the seven weeks training will include the current certification training courses for the Parts Advisor role.
Qualifications to be achieved:
- Level 2 Customer Service Practitioner
- Parts Advisor Certification
- ERR (Employee Rights & Responsibilities) Workbook
Training provider
Inspiro Learning
Applications for this apprenticeship are being processed by BMW Group Academy
Job Types:
Full-time, Apprenticeship
Salary:
£5.28-£10.00 per hour
Work Location:
In person
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