Travel Claims Handler - Cardiff, United Kingdom - Admiral

Admiral

Verified Company

Cardiff, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Closing date

28/11/2023

If you are somebody who prides themselves on being able to deliver a great customer experience and you are confident in making decisions in a fast-paced environment then this could be the perfect opportunity for you to build your career in a great organisation.

You'll be part of Admiral's Travel Insurance team, where you'll support customers on the front line by taking new claims over the phone or via an online claims portal.

Your role will require you to gather information through good questioning and then make decisions on the best route for the claim to go down.

Supporting the customer through the process and delivering on promises is key to ensuring we deliver good customer outcomes.

You will also be responsible for reviewing claims and making payments to customers, so you'll need a good range of skills in listening, decision making, accuracy, being resilient under pressure and building rapport with customers.

Full training for the role will be provided, so don't worry if you don't have any direct experience.

As long as you are willing to learn and you are passionate about customers you'll fit right in You will be coming in at an exciting time for the Travel Claims operation as we are about to enter a period of growth and this role is an important part of making sure we can successfully do that.

Your team manager will help support you to develop and grow with us.

We are open to hybrid working, so you will have the best of both worlds.

You will work in our Cardiff office on a Wednesday and from the comfort of your own home for the remainder of the week.

Key Responsibilities:

Registering new claims and making decisions on whether a claim will be covered
Managing existing case load
Maintaining SLA 57 days settlement
Thorough investigation of claim details and documentation
Keeping the customer updated throughout the claims lifecycle
Maintain excellent communication with customers and colleagues
Put forward ideas for suggestions for improvement for the team and wider department
Working in line with department KPI's
Correctly identifying prospects for recovery and proactive pursuit (dual insurers or liable parties)
Correctly identifying potentially fraudulent claims
Requirements:
Ability to work independently and as part of a team
Be accountable and take responsibility
Adhering to core competencies
Sharing experiences and knowledge
Positive attitude, approachable, helpful and friendly
Effective time management
Excellent customer service skills, exceeding expectations

Key information:

The start date for this position will be 8th January.

The next step will be attending a group Meet and Greet in the Cardiff office on the 4th December.

Our Commitment to You
All qualified applicants will receive equal consideration for employment.

Salary, Benefits and Work-Life Balance
At Admiral, we are proud to be a diverse business where we put our people and customers first.

We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays).

You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

LI-KG1