Customer Experience Advisor - Leicester, United Kingdom - Yü Group

Yü Group
Yü Group
Verified Company
Leicester, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Description:


Reports to:
Customer Service Team Leader

Location:
Leicester Office LE3 5BZ

Working hours:
Monday to Friday, 37.5 hours a week

Salary:
Up to £21,000 - £23,000 base / £25,000 OTE


We are looking to expand our Customer Service Team to our Leicester office, due to continued success & growth and have created an exciting opportunity for an experienced Customer Experience Advisor, ensuring an excellent standard of service is provided and maintained to our Yu Energy customers.


Customer Experience Advisors ensure that our company delivers the highest quality to our customers by using their skills, expertise, and experience.


Our company is growing at a rapid pace so it is an exciting opportunity to join an organisation which can offer a long-term future career.


Passionate and motivated people are the power behind our growth so we're looking to expand our team and you could be part of our success story.


What We Need from Yü:


Here is a taste of what you'll be doing:

  • Provide solutions to the broad range of written and verbal enquiries raised by customers. Your primary objective will be to deliver a successful first contact resolution wherever possible
  • Resolving specific customer accounts within agreed service level agreements
  • Build strong relationships with other teams across the business.
  • Support the collection and maintenance of customer data to enable efficient servicing of customers
  • To develop and maintain a good understanding of the systems and processes available to ensure customer queries are recorded/ noted up accordingly.
  • To monitor, action and escalate any issue as appropriate in order to ensure all queries raised & third parties are kept informed and updated with progress.
  • To create accurate records containing all relevant information to enable requests to be resolved to the timelines and standards required.
  • Liaise with noncustomer facing teams to handle complex customer enquiries and resolve the query with the customer
  • Proactively recognise opportunities to take customer payments and collect revenue.
  • Proactively identify sales opportunities to renew/cross sell available Yü Energy products.
  • Ensure that all customer enquiries are managed, resolved, and closed within agreed timescales
  • Managing any customer dissatisfactions

About Yü:


If you have what it takes, you could be just what we're looking for

  • Sharp
  • Effective decisionmaking skills to manage a changing workload.


  • Experienced

  • Previous experience in the Energy Industry would be desirable but not essential


  • Practiced

  • Proven Customer Service experience required
  • Great communicator you have firstrate communication and interpersonal skills
  • Ambitious you don't just want another job; you want a career opportunity and a chance to work on your personal development
  • Analytical naturally curious, immaculate attention to detail
  • Motivated you have a "can do" attitude and love to see success
  • Team player you enjoy working closely with a team to help them develop
  • Flexible you're a strong team player who can adapt as the role and business develops.


  • Target Orientated

  • You have experience in hitting targets, managing your time effectively and identifying sales opportunities.

Yü Come First:

We have a wide range of benefits for our employees including:

  • 24 days annual leave + bank holidays
  • Holiday buy up to 5 additional days
  • Excellent additional earning potential via various sales revenue streams.
  • Day off on your birthday
  • Employee Assistance Programme
  • Annual salary review
  • Learning and development opportunities
  • Free car parking
  • Enhanced paternity, maternity and adoption policies
  • Yü made a difference Awards
  • Travel Loan Scheme
  • 3 days additional annual leave if you get married/civil partnership etc.
  • Appointment allowance
  • Long service recognition
  • Refer a friend payment
  • New modern facilities
  • Death in service and critical illness cover
  • Plus many more
YUIndeed


About Yü Group:


Yü Energy are one of the UK's fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.


On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.

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