Care Navigator - Blackburn, United Kingdom - GP Surgery

GP Surgery

Verified Company

Blackburn, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

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Job summary_

Primrose Bank and Ewood Medical Centre are currently looking to recruit a highly motivated, hard working individual to join our reception team.

The position is part time, 26 Hours, Monday to Friday.

The post holder will be expected to provide their services at both of the Practice Sites:
Primrose Bank and Ewood Medical Centre.

Monday Ewood 8am-1pm

Tuesday Primrose 2pm-6.30pm

Wednesday Primrose 8am-1.30pm

Thursday Ewood 1pm-6pm

Friday Primrose 12.30pm-6.30pm

As a member of frontline staff you will be the first point of contact for our service users and visitors.

You will need to be non-judgemental with excellent communication and listening skills.

Previous experience of working in General Practice is NOT essential but the ability to communicate effectively and work as part of a team is.

Our computer system is Emis web, previous experience is preferred but not essential as training will be given.

Starting times can range from 7.15 am - 6:30pm Monday to Friday.

The successful applicant will need to be flexible as you will be required to work over 2 sites and will need to cover colleagues when taking annual leave or cover at short notice due to sickness.

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Main duties of the job_

Main duties:

Process telephone and e-requests for appointments

Signpost patients to the most appropriate service (Care navigate)

Answer / transfer incoming calls to the most appropriate person

Record contact information in the patient record

Register new patients

Photocopying / filing

Adhere to the practices policies and procedures

Complete any required training

Maintain a clean and tidy workspace

Support clinical staff with general tasks
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About us_

Primrose Bank and Ewood Medical Centre are busy practices with sites near town centre and near Rovers football ground in Blackburn.

Our current list size is around 9600 patients.

We are a friendly GP Training Practice.

Our team consists of 3 GP Partners, 2 Advance Nurse Practitioner, 1 Physician Associates, 2 Clinical Pharmacist, 1 Pharmacy Technician, 1 Practice Nurse, Locum Practice Nurses, 1 Health Care assistant, 1 secretary and of course our administration team.

We are also part of North PCN (Primary Care Network, which is a collaboration of around 5-6 local practices).

Being part of the PCN has enabled us to have access to a clinical pharmacist, and other local community based services within the Blackburn with Darwen area.

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Job description_

Job responsibilities

Opening and closing of premises whilst maintaining security in accordance with practice protocols.
Deal with general telephone queries, book appointments, receive and make telephone calls, divert calls and take messages.
Action prescription requests. This is just adhock. All our prescription requests are managed by Prescription Hub (Call Centre run by Local Primary Care)
Filing photocopying of paper documents.
Scanning, filing and coding of electronic documents. This is also adhock as this service is also managed by workflow hub (Call Centre run by Local Primary Care )
Computer data entry.
Create and complete tasks.
Good housekeeping of Clinical rooms, working environment and kitchen areas.
Complete training relevant to the post.

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Person Specification_

Experience

Essential

Desirable

Experience of working within a GP practice or other Health Care setting would be desirable. Knowledge of EMIS Web

Qualifications

Essential

A good level of English and Maths is essential. GCSE grade A to C in English and Maths.

Desirable

Customer service experience.

Disclosure and Barring Service Check
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Salary_

Depending on experience
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Working Pattern_

Part-time, Flexible working
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Closing Date_

Thursday 4th April 202- _
Interview Date_

Employer details

Employer name
Primrose Bank and Ewood Medical Centre

Address
Primrose Bank medical Centre

Primrose Bank Blackburn BB1 5ER

Employer's website

Job Type:
Part-time

Salary:
£10.42-£10.43 per hour

Expected hours: 26 per week

Benefits: