Admin Clerk - Birmingham, United Kingdom - Driver Hire Birmingham

Description

We are recruiting for the largest distributor of fuel and lubricants in the UK. They are looking for a reliable, experienced admin clerk who can adapt to the role/systems quickly.

The role will be covering a member of staff's maternity leave, duration 3 months but for the right person there is a possibility of finding/justifying a further head in the team.

Immediate start available.

• Promote a positive Health and Safety culture in line with Safety F1rst principles
• Ensure compliance to all policies and procedures regarding driving on Company business when required to do so.
• Ensure the correct PPE is worn when visiting Company locations and customer site / Comply with relevant site rules when visiting Company locations
• Responsible for personal Safety, that of the team, colleagues, contractors, visitors and customers within the work place.
• To open and distribute the post for the office on a daily basis
• To liaise with the Depot Operations team in relation to the delivery tickets, printing and distributing the agreed loads accordingly to ensure the highest level of customer service is achieved
• To liaise with the appropriate suppliers to ensure the correct products are ordered on a daily basis
• To complete all administration accurately, professionally, in line with the agreed format and timescales
• Ensure confirmation of delivery tickets including the pricing input (advised to admin team) of unpriced orders
• Responsible for stock reconciliations liaising with the Operations Manager to do so
• Input depot stock deliveries and returns to stock (including leftonboards)
• Responsible for daily / monthly review of stock at depots
• Manage the customer topup system, liaising with routers and sales teams as required
• Handle customer's admin enquiries and ensure response and resolution achieved
• Allocate customers payments on to system, liaising with sales and credit teams to ensure accuracy
• Responsible for recording special delivery instructions from tickets at confirmation stage onto system
• Required to review daily orders on hold and liaise with Sales Teams and Routers to produce clearances
• Achieve KPI targets as set by the business
• To understand the stocks procedures so that the correct data can be recorded on the appropriate system
• To ensure that the correct data is entered onto the system at all times, this includes, stocks, sales confirmations, working hours, driving records etc.
• Ensure effective use of IT systems, in line with the relevant Company policies and procedures.
• Coordinate business activities to maximise and enhance business profitability
• Be aware of and understand the departmental and business targets; and the role that you play in their delivery
• Provide support to other team members as necessary to assist in the achievement of depot and business objectives.
• Ensure that the customer requirements are met in a courteous, professional manner at all times
• To log and provide an effective response and resolution to customer enquiries and requests for information; these may include but are not limited too the following: product details, stock details, drivers hours, order and delivery status, product and technical information
• Provide a high standard of customer service to guarantee continued loyalty
• Ensure customer complaints are handled in a polite and effective manner and are appropriately logged on the complaints system and potentially Wellworker
• Escalate any complex customer enquiry / complaint to the Team Leader or appropriate manager
• Communicate with internal departments on a regular basis ensuring the desired levels of customer service are met.

Requirements:

• Attention to detail
• Commercial acumen
• Strong sense of Customer service
• Financially acute
• Key influencer
• Strong negotiation skills
• Confidence in own ability
• High degree of selfmotivation
• Solution driven / drives for results
• Resilient, persistent and tenacious
• Target driven / results orientated
• Can handle objection well
• Good organisation skills and ability to prioritise
• Good listening skills
• GCSE Maths and English a requirement.

Hours:

Monday to Friday 08:30am to 17:00 pm


Pay:

£11.50 per hour PAYE hol inc