Protective Services Officer - London, United Kingdom - Smart Recruit Online

Smart Recruit Online

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The primary function of this role is to support the Visitor Services and Visitor Engagement departments, as well as to cover events at the National Gallery site.

Visitor Engagement

Proactively engage with visitors as an Ambassador of the Gallery be committed to having a good knowledge of the permanent collection, temporary exhibitions/displays and events.
Ensure all visitor queries are responded to with an 'above and beyond' approach to ensure a successful and positive visit.
Engage with visitors on the benefits of the Gallery Membership scheme.
Cash Handling and
Cloakroom duties (including using till register)
Provide ticketscanning and queue management function, whilst also providing a warm welcome to exhibitions.

Visitor Services
***- Invigilate Gallery spaces, ensuring the safety and security of the national collection.

Respond to alarms and incidents appropriately by following the site escalation procedure as detailed in the Assignment Instructions.
Report suspicious behaviour and escalate concerns to
Ensuring all visitors are warmly welcomed to the Gallery, from the point of entry queue to their exit.
To be able to deescalate visitor complaints.
All officers must be flexible and adhere to any reasonable instruction from a manager to aid the overall operational service delivery.

Additionally -

Display the highest standard of personal presentation and smartness of uniform to maintain the image of Securitas and the customer.
Ensure health and safety procedures are always followed. Record and report all faults, health and safety hazards and unsafe working practices to supervisor/manager.
Ensuring evacuation process and daily opening/closing procedures are followed.

Invigilate gallery spaces during events that might take place out of business hours.

Competencies

Manages self and works well with others.
Communication Skills and Conflict Management
Relationship Building & Networking

Essential Skills:

Must have a valid frontline SIA license.
Must have the right to work in the UK.
Must be over 1
Have a fiveyear checkable employment history or be able to produce documentary evidence of any period of unemployment, selfemployment or full and parttime education during that period.
No current criminal convictions.
Be able to work independently as well as part of a team.
Be punctual and reliable.
You must be physically fit; be able/capable of standing for the duration of the shift.

Desired Skills:

Prior experience working of working in a visitor/customerfacing environment (Culture sector preferable)

About Company:

Securitas Benefits:

Paid holiday, company pension and life assurance scheme
Discounted gym membership, wellness advice and support
Cycle to Work Scheme, car lease and new car purchasing schemes
Employee discounts and cashback savings across hundreds of your favourite high street brands, online shopping, holidays, and days out
City & Guilds accredited training program for professional and personal development
Support to gain your SIA license and many more

Integrity,
Vigilance, and
Helpfulness are the core values that Securitas is built on to shape a long-term, financially successful enterprise for our customers, employees, and shareholders.

Securitas is an all-inclusive employer, and we encourage individuality within our company.

If you want to know more about why Securitas is the world's leading security group and our continuing work in the diversity & inclusion space, please visit our website.

Join the Securitas Team today

Essential Requirements:

Must have a valid frontline SIA license.
Must have the right to work in the UK.
Must be over 1
Have a fiveyear checkable employment history or be able to produce documentary evidence of any period of unemployment, selfemployment or full and parttime education during that period.
No current criminal convictions.
Be able to work independently as well as part of a team.
Be punctual and reliable.
You must be physically fit; be able/capable of standing for the duration of the shift.