Assistant Box Office Manager - Oxford, United Kingdom - AMG

AMG

Verified Company

Oxford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Venue:
O2 Academy Oxford

Company:
Academy Music Group

Reports to:
Box Office Manager

Working Hours:
Full time, 40 hours per week, one year fixed term contract

Role

The Assistant Box Office Manager is a key member of the team, to provide seamless and exceptional customer and client services and be a central link between our venue and our audiences.

You will contribute to the effective running of our core business, bepassionate about the entertainment industry and provide ticketing services across a wide variety of live events.

Our Team

About You

Competencies / Skills / Knowledge / Experience

Experience in a box office environment within the live entertainment industry
Knowledge in using digital ticketing platforms
Proven track record in customer service
Proficient in Microsoft Office packages
Good communication and diplomacy skills

What We Need

Client and customer service experience
Enthusiasm for the live events industry
Flexibility to work irregular hours (weekends/evenings/public holidays)
Willingness to build positive working relationships
A proactive organiser with clear attention to detail

What You'll Be Doing

Support an efficient and smooth box office service
Daily liaison with Ticketmaster, ticket agencies and promoter ticketing departments
High quality customer service
Maintain firstrate relationships with clients, partners and audiences
Ensure accurate and timely sales of all ticketed events
Monitor ticket allocations to maximise sales through Ticketmaster
Make sure all paperwork and reporting is completed and professionally retained
Supervise casual box office employees as required
Proactively administer all accessible ticketing requirements and communications
Financial reporting and administration
Reconciliation and cash management
Maintain ticket stock and Ticketmaster equipment
Support the Company's charitable and guest ticketing services
Troubleshoot and report technical issues
Work collaboratively with the venue team, partners and Company head office
Publicly represent the venue and Company in a professional manner

Equal Opportunities

The Company

Academy Music Group (AMG) is the UK's leading owner and operator of live music and entertainment venues with award-winning credentials.

Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artistsand audiences by hosting unforgettable live performances.

AMG is part of Live Nation Entertainment which is the world's leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management