Service Team Leader - Doncaster, United Kingdom - Excel Technical Resourcing

Excel Technical Resourcing
Excel Technical Resourcing
Verified Company
Doncaster, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Our client in Doncaster is looking for a Service Team Leader to join their team on a permanent basis.


Do you love cars, have excellent customer service skills and good organisation? If you answered yes to any of those questions, then this role is for you.

Our client is preferably looking for someone with experience in within the car industry but that isn'tessential.


Duties:


  • Plan work to ensure engineers are productive to reduce downtime and control fuel usage.
  • Record all jobs on the engineer's planner and internal systems
  • Ensure job cards are produced for invoicing
  • Chase and confirm vehicle service bookings in line with the schedule and SLAs
  • Provide high level updates to customers
  • Deal with any escalations
  • Ensure all KPI's are delivered including ETA, parts spend, reattendance for jobs, Service logs
  • Ensure our performance targets are met at all times and exclusions are submitted monthly
  • Ensure timesheets are completed and submitted for all engineers
  • Ensure all daily checks to vans and equipment are carried out
  • Manage the holiday planner in line with seasonal requirements
  • Will be required to take escalation calls outside of normal working hours in the Service Manager's absence
  • Complete return to works for all engineers and offices team members is Service Manager's absence.
  • Support with health and safety, for example; site audits, near miss reporting, distribution of toolbox talks and general housekeeping

Requirements:


  • Professional and excellent communicator
  • Workshop/refrigeration experience is desired but not essential
  • Administration experience including all Microsoft suites
  • Ability to manage multiple priorities and be proactive, adapting to short notice requirements
  • Strong organisational skills
  • Experienced in team management for daily and route planning
  • Good knowledge of transport industry
  • Driving Licence

Benefits:


  • Free MOT's
  • Benefits Portal
  • Health Cash Plan
  • Financial Wellbeing
  • Cycle to work scheme
  • Health & Wellbeing Support
  • Reward and Recognition
  • Learning and Development
- many more

If you require any further information about the role, please contact us
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