Customer Service Administrator - Bilston, United Kingdom - Masstemps Ltd

Masstemps Ltd

Verified Company

Bilston, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Administrator.

As a Customer Service Administrator, you will be the first point of contact for our customers, providing exceptional service and resolving any inquiries or issues they may have.

This is a great opportunity to utilize your communication skills and contribute to our company's success.

Duties:

Analyse customer inquiries and provide accurate and timely responses
Assist customers in English and Spanish, ensuring effective communication
Perform data entry tasks to update customer information in our database
Maintain a professional and friendly demeanor while interacting with customers
Collaborate with other departments to resolve complex customer issues
Provide product information and assist with order placement or tracking
Follow up with customers to ensure satisfaction and resolve any outstanding matters

Skills:

Strong data entry skills with attention to detail
Excellent phone etiquette and active listening skills
Problemsolving abilities to analyze customer issues and provide appropriate solutions