Customer Service Administrator - Thurrock, United Kingdom - P F Ahern (London) Ltd

P F Ahern (London) Ltd

Verified Company

Thurrock, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

JOB DESCRIPTION

Job Title:
Customer Service Administrator - Must have waste experience

Department:
Transport

Location:
West Thurrock

Manager:
Transport Manager
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Job Purpose_

To provide administrative support to the transport operations in accordance with company procedures and regulatory consents

To achieve agreed administrative and operational objectives.
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Tasks_

Dealing with Customers via phone and our inhouse case system which includes processing customer service requests, booking additional services, hazardous waste notes / consignment notes and quoting prices for our waste management services
Setting up new customers which includes completion of contracts, sending duty of care and ensuring service days are set up on our inhouse system
Work to company's Quality, Environmental and Health & Safety policies for all operational and administrative activities.
Establish and maintain effective relationships with customers, suppliers, contractors, and other Group / Business staff as necessary.
Assist in the investigation and identification of future commercial potential of the business.
Work closely with the Operations Manager and Transport Manager for advice and guidance regarding operational matters.

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Key Skills_

Excellent customer service skills, ideally gained in a telephone environment

Team player and open communicator

Systematic approach to problem solving

Proficient with MS Office

Good oral, literacy, and numerical skills

An ability to have good attention to detail and accuracy

Works well under pressure
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Experience Required_

Minimum 2 years' experience working in an Customer Service role

Experience in the waste management industry

Work remotely

Job Type:
Permanent

Salary:
£25,000.00-£30,000.00 per year

Benefits: