Neighbourhood Housing Manager - Tunbridge Wells, United Kingdom - Fill My Vacancy

Fill My Vacancy
Fill My Vacancy
Verified Company
Tunbridge Wells, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
The Role

To provide a comprehensive customer focused Neighbourhood Housing Service.

Represent our client in the community, liaising with residents, strategic partners and other agencies.

This involves ensuring tenancy terms and conditions are being met by tenants.

Partnership working is crucial to this, hence building relationships with both internal teams such as tenancy sustainment/community safety and other external agencies.

The role involves managing a patch of properties in accordance with the policies and procedures of theirs. Including low /medium level anti-social behaviour, tenancy management and Estate Services.

Why choose them?

By choosing them you will enjoy a variety of employee benefits including:?

  • Contributory pension scheme 4% to 10% matched contributions?
  • Hybrid working ?
  • Free onsite car parking?
  • Life assurance of 4x annual salary? (terms and conditions apply)
  • 30 days annual leave in addition to bank holidays?
  • Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)?
  • Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses?
  • Extensive annual Staff Wellbeing programme?
  • Enhanced maternity, paternity, and shared parental leave provision?
  • Flexible annual benefits allowance of 1% of salary (for dental, healthcare, shopping vouchers, technology etc)?
  • Annual flu vaccinations?
  • Access to an extensive range of corporate discounts on shopping, travel & days out?
  • Regular staff social events lunchtime walking club, rounders, yoga, Pilates, Summer BBQ, Christmas party, festive Fridays etc?
  • Travel loan.

Key Activities:

  • The tenancy and estate management of a patch of properties including the day to day management of a defined number of properties.
  • Ensure the effective management of empty properties by implementing prevoid inspections and new tenant sign ups within target timescales.
  • Undertake home visits and interviews to advise and resolve housing management issues, including tenancy issues or breaches of tenancy.
  • Manage and monitor low medium level antisocial behaviour cases in line with procedures and providing customer focussed solutions.
  • Identify and implement minor environmental improvements on the patch from a defined budget.
  • Manage and monitor relevant budgets and authorise payment of invoices in line with financial regulations.
  • Work with the community on neighbourhood planning in line with business objectives for priority estates, bringing local businesses and statutory and voluntary agencies together to change and improve quality of life issues.
  • Actively work with other agencies, both voluntary and statutory to provide added value to the service.
  • Institute and implement customer service and new procedural activities. To include research and project initiatives as required.
  • Use a range of IT and management systems effectively ensuring up to date recording and processing of data and implement new systems as required?
  • Work in partnership with local councils and parish councils to instigate and manage neighbourhood projects and maintain a positive relationship with councillors and key council staff, attending meetings and consultation events where appropriate?
  • To represent the Association at agency meetings in relation to individual tenants, community safety and community development?
  • Carry out procedures and administration relating to tenant rights, mutual exchanges, succession, joint/sole tenancies, abandoned properties etc?
  • Produce reports and maintain up to date, clear records and statistics in relation to all duties including computer records

Your knowledge and experience:

  • Ability to communicate with a range of stakeholders face to face, in writing and on the telephone
  • Ability to work on own initiative and initiate new ideas?
  • Selfmotivated with the ability to prioritise workload and be effective in time management?
  • Effective use of IT management systems, Word, Excel and Outlook?
  • Ability to be flexible in approach to changes in the working environment?
  • Ability to be flexible in approach to changes in the working environment?
  • Commitment to equal opportunities and customer engagement?
  • Personal resilience and a high degree of self confidence and determination?
  • Personal commitment to a culture that emphasises continuous improvement through staff development and personal growth?
  • Excellent communication skills
  • The strength and drive to meet high standards and commit to challenging goals and objectives?
  • The desire to address the needs of customers in a way that shows commitment to excellent customer service, seeking feedback to drive product improvement?
  • Evaluates and reviews work to meet high personal standards that consistently meet or exceed expectations?
  • The ability to interact and build productive relationships internally and externally?
  • Communicates effectively and professionally, projecting a positive impact on recipients?
  • The ability to develop professional curiosity?
  • Demonstrates resilience in pressured and stressful situations?
Other

  • Full driving licence and access to own transport?
  • An enhanced DBS check is required for this role
Salary - Up to £34,800

Closing date: 1st February 2023
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