Product Specialist - London, United Kingdom - ApoQlar
1 day ago
Description
About Us
ApoQlar is transforming the practice, experience, learning, and sharing of medicine with VSI HoloMedicine, a certified mixed reality platform leveraging Microsoft HoloLens hardware.
The VSI HoloMedicine is FDA and CE approved, active in 50+ reference sites globally and a registered trademark in the EU, Singapore and the USA.
Job Summary:
In a period of rapid growth and ongoing VC investments, we're seeking a Product Specialist.
In this role, you will play a pivotal role in ensuring the success of our medical and non-medical products in the market.
You will be responsible for delivering comprehensive support, including conducting product demonstrations, providing training sessions, and resolving customer inquiries promptly and efficiently.
Responsibilities/Daily Tasks:
- Conduct facetoface product demonstrations and training sessions for healthcare professionals, sales teams, and customers to ensure a thorough understanding of our medical devices.
- Provide proactive training and support both onsite and remotely (via platforms like MS Teams), addressing inquiries and guiding customers effectively.
- Take ownership of customer and productrelated issues, leading the resolution process swiftly and effectively to maintain high customer satisfaction levels.
- Document and process customer complaints efficiently, ensuring accurate records and timely resolution in accordance with company protocols and regulatory standards.
- Collaborate closely with sales and marketing departments to strategize and execute effective plans for product promotion and growth.
- Stay updated with industry trends, competitor products, and regulatory requirements to advise on product enhancements and market positioning.
- Assist in the development of product documentation, manuals, and educational materials for internal and external use.
- Gather feedback from customers and sales teams, translating insights into actionable strategies for product improvement and development.
Qualifications:
- Bachelor's degree in a relevant field such as biomedical engineering, life sciences, healthcare, or related discipline. Advanced degrees or certifications may be advantageous.
- Proven experience in a similar role within the medical device industry, demonstrating expertise in product training, customer support, and problem resolution.
- Excellent communication skills, both verbal and written, with the ability to effectively convey complex technical information to diverse audiences.
- Exceptional customer service skills with a focus on proactive assistance, problemsolving, and maintaining high levels of customer satisfaction.
- Strong organizational skills with the capability to manage multiple tasks, prioritize effectively, and meet deadlines in a dynamic environment.
- Fluency in English is required.
Why Us?
- Opportunity to positively impact the lives of patients, students, and surgeons around the world
- Chance to not just shape but also create an entirely new market in healthcare using medical mixed reality
- Work alongside a multicultural and international team over 10 countries represented in our office
- A flat hierarchy with direct access to the founding team
- High degree of ownership with the opportunity to drive projects forward on your own or with a team
- Gain international marketing experience across multiple continents
- Competitive compensation structure and ability to grow quickly in an expanding team
- Are you interested in helping us shape an entirely new market in healthcare and advancing next generation medical technology? _Then we look forward to hearing from you_
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