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Control Room Operator - London, United Kingdom - Connect Plus Services

Connect Plus Services

Verified Company

London, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Connect Plus Services (CPS) is a joint venture contract made up of Balfour Beatty, Atkins and Egis.

The contract maintains and operates the M25 DBFO including surrounding roads on behalf of the Highways England and provides an excellent opportunity to work on one of the busiest networks in Europe.

We are currently looking for a Control Room Operator to join our Team based at Dartford Crossing.

The role involves working 12 hour shifts, days and nights on a 4 on 4 off basis, due to location - having access to your own transport is essential - there is on site parking.

Role Purpose:

To support direct the activities of the Incident Support Units in coordinating the deployment of appropriate resources to successfully resolve incidents in compliance with policy and contractual requirements
To accurately receive and disseminate information in order to optimise safety and maximise efficient response and resolution of incidents
To ensure that CCTV, tunnel and bridge safety systems are monitored and that an appropriate response is taken to alarms
To ensure accurate recording of network occupancy through use of NOMS and SRW
To ensure that relevant colleagues and stakeholders are updated of critical incidents via the SMS text system and other platforms.
To comply with Connect Plus policies and procedures as detailed in NOC plans
To work to agreed performance and quality standards
To build strong, effective working relationships with stakeholders and partners including realtime liaison with the Regional Control Centers, NTIC and NILO
To monitor and react, in a timely manner, to all alarms on the SCADA system
Live the Connect Plus Services Values
Ensure a relentless focus on Zero Harm
Support the delivery of Connect Plus Services Sustainability activities

The following qualities/experience are advantageous:

Experience of working in an operational control room, preferably in an emergency services or Highways Agency environment
Experience of working in an environment involving the timecritical deployment of resources
Experience of working in a performance driven environment
Excellent communication skills, both oral and written
Aptitude for effective problem solving, using information to consider options and outcomes
Ability to operate and interrogate a number of Windows based systems simultaneously to a high level of competence
Demonstrate an understanding of the commercial implications of operational decisions
Ability to remain calm under pressure, prioritising the response to multiple events
Experience of Highways Agency, Emergency Services procedures
Experience of transport and strategic roads
The post holder must meet the requirements of security clearance to CTC (Counter Terrorism Check) level