IT Support Engineer - Swindon, United Kingdom - The People Network

The People Network

Verified Company

Swindon, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

IT Support Engineer - Swindon / Remote

As an IT Support Engineer, your day-to-day responsibilities will include but will not be limited to:

Take ownership of an issue up to the point of resolution or escalation
Act as an escalation point for other engineers
Installation, updating and troubleshooting Windows Server
Configure and deploy staff laptops
Responsible for continually updating Jira job notes and confluence support documentation
Following helpdesk procedures and policies
Ordering, recording, configuring, and distributing peripherals
Ensuring that the Service Level Agreements (SLA) are always adhered to
Remaining up to date with the latest technologies and platforms
A good level of experience working in an IT Support role
Microsoft Windows Server installation, updating and troubleshooting skills
Server Administration (E.g. Active Directory, DHCP, DNS and Group Policy)
VMWare, vSphere, or other virtualisation experience

Microsoft Windows 10

General knowledge, installation and troubleshooting skills
Handson windows desktop support, including building PCs and fixing operating systems/drivers/software issues.
Microsoft Office, all recent versions including O36
Knowledge of Network / Internet Connectivity
Knowledge of Antivirus Software
Microsoft Teams knowledge
Ability to work independently and be an integral part of the team