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Customer Care Co-ordinator - Hessle, United Kingdom - Beal Homes

Beal Homes

Verified Company

Hessle, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job description

Summary:

A unique opportunity has arisen to join our established Customer Services Team.

About us:

Beal Homes are a family-owned business who have grown to become Yorkshire and Lincolnshire's leading private housebuilder.

We enjoy an unrivalled reputation for quality and customer service and are the only housebuilder of our size offering customised specifications across our full range.

We are proud to have marked over 50 years of building high-quality developments that enhance local communities.

The role will involve:

Responding to all incoming and outgoing customer telephone enquiries.
Recording customer data via internal Customer Relationship Management system (Zoho/CRM).
Arranging & Coordinating subcontractors to carry out remedial repairs via Zoho/CRM system.
Account Management of key developments & Sub contractors remedial works.
Adhering to Customer Care internal processes and meeting KPI's.
To build and maintain an excellent relationship with our customers.
Liaising with all internal/external departments (Construction, Sales, and Technical).
Raising Purchase orders for materials to support remedial works.
Full understanding of pre completion stages (Home Selections, PDI, Home Demo)
General Filing and Administration Duties.

Job Type / Category
This a full-time, permanent role. The hours are 9am to 5pm, Monday to Friday although some flexibility may be required

Required Education, Skills, and Qualifications

Previous experience working within a house building environment would be an advantage, however full training will be provided.
Excellent written and verbal communication skills are essential.
Commitment to delivering a firstclass customer service.
Excellent Time Management & Organisation skills are essential.
The ability to prioritise workload.

Benefits