Regional Administrator - Kingston upon Hull, United Kingdom - The Riverside Group

The Riverside Group

Verified Company

Kingston upon Hull, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Regional Administrator

Fixed Term Till 01/09/202- Full Time 37.5

Based in Hull

Scheme Name St Georges Road

Salary £22,898

Working Pattern - Monday to Friday -Hybrid

Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face homelessness.

The difference you'll make

Delivering a responsive customer service to requests for information, with all communication being delivered reflecting the standards of Riverside Service Style.

Providing administrative support to Regional Operations Manager to ensure operational deadlines are met as well as Collating and submitting regional information returns to deadline, including health and safety, Quarterly fraud and loss returns

So, who are you?

Experience of delivering customer focussed service
Experience in an administrative role.

Enjoy the rewards

Working with us, you'll enjoy competitive pay, 28 days holidays plus bank holidays, a wide range of benefits, flexible working, and the chance to learn valuable new skills.

We empower our people to do great work by investing in learning, personal development, and technology.

If you're the kind of person that wants to do a really great job and make a difference to our customers, we think you'll love it here.

Sound like a challenge you'd like to take on? Then get in touch and let's talk about how you can help us transform lives and revitalise neighbourhoods.

We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.

Role Profile

To provide administrative support to Riverside Regions to facilitate delivery of a culture of performance and compliance and to provide administrative assistance within a customer focused environment.

Delivering a responsive customer service to requests for information, with all communication being delivered reflecting the standards of Riverside Service Style.

Communication on behalf of the Regional Operations Manager by telephone, correspondence etc to other offices and external agencies.
Providing administrative support to Regional Operations Manager to ensure operational deadlines are met.
Collating and submitting regional information returns to deadline, including health and safety, Quarterly fraud and loss returns.
Providing support to operational teams to achieve improved performance against KPI's, including providing regional performance reports.
Providing administrative support to facilitate regional compliance in all aspects of the business.
Working confidentially with the Regional Operations Manager, other operational managers, and the HR team in preparation for Disciplinary & Grievance meetings, and other sensitive HR related issues.
Supporting the management of the regional on call rota.
Providing personal administration support where appropriate.
Including Regional Management Meetings, Employee Forums, Tenant
Compiling papers and drafting minutes
Liaising with Learning and Development to facilitate training within the region.
Liaising with attendees, making travel arrangements as necessary.
Arranging room bookings, ordering lunches where required.
General office reception duties
Managing central filing systems
Fire Marshall duties
Assisting with the procurement and management of office service contracts
Assisting with H&S management of the office environment
Ordering and monitoring of office supplies and equipment.
Maintaining financial administration systems, including, invoices, petty cash, and banking.
Developing and implementing new administrative systems
Assisting with management of office/regional budget
Some travel around the Region may be required.
To carry out other duties and responsibilities as may reasonably be directed by your line manager.
Provide a high quality, customer orientated service, championing Riverside Service Style
To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way.
To understand that RECHG is a nationally focused organisation and to be accountable for adhering to the agreed corporate policies and procedures.
To ensure that equality and diversity policies are adhered to in all aspects of service delivery and employment.
To adhere to best practice in meeting the requirements of Health and Safety legislation in all aspects of the organisation's work.